2/10
To be honest I was not going to leave a negative review only because the staff and the customer service was actually pretty good. They stay, however, or lack thereof was not. Ok so for starters, you can definitely tell that this is an older property, so it does in fact look a little run down on the outside. but whatever no big deal. Some of the other guest that were hanging around out front also looked a little sketchy, but again whatever. So finally, when we get into our room there is an unpleasant odor, and everything looks sort of dingy (if I had to think of one word to describe the room) or uncleaned. Again, I just told myself whatever because I was still riding on how nice the front desk clerks were. My gf and I decided to go to the local dollar tree right down the street and decided to give the room a good cleaning ourselves. We bought some cleaning supplies, sprays and candles to fix the situation. After cleaning we felt a little better but still a little uneasy. About two hours into our stay, while eating lunch, my son noticed there was a roach crawling from underneath the table. That was the last straw. we immediately packed up and checked out. That was Friday. It Is now Monday, and I have still not received my refund do to the fact that No one is answering the phones at the property. I am extremely disappointed. I tried giving them the benefit of the doubt, but this was too much. Not to mention this was my first time ever booking at Extended Stay. Total let down.
tracy
2025 年 6 月に 2 泊滞在