Loved our stay here! If you're looking for a quiet and safe place to stay out of the hustle and bustle of London with a parking garage look no more. I was leery at first as I was reading no elevator (lift) with 9 floors, but it does have 3. We arrived early, and they allowed us to bring our luggage in and kept it for us until we could check in. It is directly across the street from Kensington Gardens and a hop and skip from Kensington Palace. The bus lines stop right there, your minutes from Queensway, and a 15 min walk to Paddington Station. The hotel is clean, with a clean room, and was quiet at night. All staff were friendly and informative. The restaurant wasn’t too bad either with just as nice staff.