"As soon as I opened my room door, I was smacked in the face with a stale musty smell. I was able to open the window as it was warm which helped. The plumbing in the shower kept making awful noises, even when not being used, and the actual shower head didn’t fit in the bracket very well, and kept falling off. My room wasn’t made up between the 2 nights I stayed. It was very disappointing."
"Always a great stay at the Sofitel. Perfect location for T5 flights. Drop the car, short walk to the hotel, relaxing sleep and a short walk to the terminal. What could be better??
Our first choice when leaving from Heathrow T5."