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"Would absolutely stay at the Rossio again. Great staff and amenities and centrally located."

"Outdated room and hallways, it resembles a cruise line room and not a four star hotel. The reception staff was not welcoming. No greeting, Manuela just asked for our passports and city fees. The bed was comfortable but the room had a strong odor of carpet cleaner. Only two electrical outlets available and the list can go on. After the initial review for check-in by Expedia, we were offered an upgrade at 6:18pm the following day. When I asked why, Alex said in a harsh and loud tone in the lobby “didn’t you complain? That’s why.” Totally out of line and inappropriate behavior by the hotel staff. When leaving the last day as we were returning our key a young woman ask “was everything okay?” Obviously, they had no interest in the feedback given. The employees need to be trained in quality customer service if they want to keep customers coming back. Personally and based on my experience, we won’t be returning. "

"Awesome"

"Hôtel intéressant et propre. Belles chambres et ménage sans reproche. Nous sommes restés pris dans un ascenseur pendant 50 minutes. Jamais le personnel de l'hôtel n'est intervenu. Heureusement qu'on a réussi à communiquer avec la compagnie qui fait l'entretien des ascenseurs avec le bouton d'alarme. Nous avons informé le personnel de la réception de l'hôtel et la seule chose que l'on nous a dite est: je vais aviser mon supérieur. Aucune excuse ni d'empathie !"

"Decent location, parking garage pricey & challenging unless you have small car. Mistakes are checkout resulted in being charged twice for room and breakfast but they corrected it"

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"Very nice place and location"

"Clean, convenient, great breakfast."

"Beautiful hotel in the heart of Lisbon. Room and staff were wonderful."