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「部屋の掃除がちゃんとされていないことが多かった。」

「comfortable room and welcoming staff」

「We've stayed here before amd had a really positive experience, but was disappointed on this occasion. Our room was on the top floor and as soon as we opened the door to our room it smelled of smoke. There were peanut remnants on the carpet and the shower was a dribble at best that would go off mid-shampoo because of the lack of water pressure. They were also having issues with the fire alarm so had to evacuate within 20 minutes of arrival- according to staff it was the 5th time the alarm had...

「Lovely city hotel, excellent large rooms with super comfortable beds. Scrupulously clean, nice classic styling. Great value breakfast and really helpful staff. Coffee machine would be the icing on the cake! Close to all amenities in Leeds.」

「We recently stayed in one of your family rooms with two king beds, and overall, we had a good experience — the room was comfortable and the stay was enjoyable. However, we would like to share a few areas for improvement: Cleanliness on arrival: The floor was not properly cleaned, with visible hair and dust. Laundry facility: While we appreciate the free laundry service, we noticed hotel staff using the same machines for restaurant table towels, which appear to carry heavy chemicals. The...

「The reception were very helpful the bar staff made some good cocktails . Great hotel close to everything.」