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Shangri-La's Mactan Resort & Spa

Star Rating
5 out of 5
Photo gallery

Reviews

4.5 / 5Excellent
1,676 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Jpark Island Waterpark
    5 min drive
  • Popular Location
    Mactan Marina Mall
    7 min drive
  • Popular Location
    Cebu Yacht Club
    8 min drive
  • Airport
    Cebu (CEB-Mactan - Cebu Intl.)
    9 min drive

Choose dates to view prices

Book online or call:

03-6743-6572
  • Deluxe Room, 1 King Bed, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 2 Twin Beds, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    • 2 Twin Beds
    More details
  • Deluxe Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, 2 Twin Beds

    Room Amenities

    • Sleeps 3
    • 2 Twin Beds
    More details
  • Ocean Wing Ocean Club King

    Room Amenities

    • Partial ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Ocean Wing Ocean Club Twin

    Room Amenities

    • Partial ocean view
    • Sleeps 3
    • 2 Twin Beds
    More details
  • Ocean Wing Premier Room King

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Ocean Wing Premier Room Twin

    Room Amenities

    • Sleeps 3
    • 2 Twin Beds
    More details
  • Ocean Wing Panorama Suite King

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Ocean Wing Panorama Suite Twin

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 2 Twin Beds
    More details
  • Ocean Wing Panorama Room King

    Room Amenities

    • Beach view
    • Sleeps 3
    • 1 King Bed
    More details
  • Main Wing Deluxe Family Room

    Room Amenities

    • Sea view
    • Sleeps 3
    • 2 Twin Beds
    More details

About this area

Lapu-Lapu

Located in Lapu-Lapu, Shangri-La's Mactan Resort & Spa is in the business district and near the airport. Fuente Osmena Circle and Heritage of Cebu Monument are notable landmarks, and travelers looking to shop may want to visit SM City Cebu and Ayala Center. Traveling with kids? Consider Cebu Ocean Park, or check out an event or a game at Cebu Coliseum.

Visit our Lapu-Lapu travel guide
Popular Location

What's nearby

  • Jpark Island Waterpark - 5 min drive
  • Mactan Marina Mall - 7 min drive
  • Cebu Yacht Club - 8 min drive
  • Gaisano Grand Mall Mactan - 8 min drive
  • J Centre Mall - 13 min drive

Getting around

  • Cebu (CEB-Mactan - Cebu Intl.) - 9 min drive

Restaurants

  • Serves breakfast and lunch.

About this property

Shangri-La's Mactan Resort & Spa

5-star resort with pools, private beach, full-service spa
Catch some rays on Shangri-La's Mactan Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 530 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and LED TVs with digital channels. Other amenities available to guests include balconies, 24-hour room service, and minibars.
Shangri-La's Mactan Resort & Spa offers 530 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 42-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.
This Lapu-Lapu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a health club, and a spa tub.
Guests under 12 years old are not allowed in the swimming pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body wraps, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

  • Shangri-La's Mactan Resort & Spa is listed in the 2015 Condé Nast Traveler Top 100 List.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Free self parking
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle at scheduled times
Limo/town car service
Shopping center shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: PHP 1456 for adults and PHP 728 for children
5 restaurants and 2 coffee shops
3 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in common area(s)

Things to do

2 outdoor pools
Arcade/game room
Canoeing
Children's pool
Fitness center
Full-service spa
Kayaking
Mini golf
Motor boating
Outdoor tennis court
Playground
Sailing
Sauna
Scuba diving
Snorkeling
Spa tub
Steam room
Tennis
Volleyball

Family friendly

2 outdoor pools
Arcade/game room
Babysitting/childcare (surcharge)
Children's club (surcharge)
Children's pool
Cribs/infant beds (surcharge)
Dry cleaning service
In-room child care (surcharge)
Laundry facilities
Mini golf
Playground
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)

Conveniences

ATM/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
Filipino
Japanese
Korean
Russian

Business services

Business center
Meeting rooms
Conference space

Outdoors

Beach loungers
Beach umbrellas
Free beach cabanas
Garden
Private beachfront location
Terrace

Spa

Aromatherapy
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Massage - prenatal
Massage - Thai
Massage/treatment rooms
Reflexology

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Beach towels
Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Cribs/infant beds (surcharge)
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Shower/tub combination

Entertainment

42-inch LED TV
Digital channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony

More

Desk
Free newspapers
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in time starts at 2 PM
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.
  • All guests must provide the hotel with their planned arrival time and flight details, using the contact details found on the booking confirmation.
  • This property provides limousine transfers (surcharge) to and from Mactan-Cebu International Airport. The property also offers scenic 25-minute speedboat transfers (surcharge) from the Cebu Yacht Club to the resort. For more information or to book transfers, please contact the property at least 24 hours in advance using contact information received on the booking confirmation.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 2455.0 per night.
  • Cribs (infant beds) are available.

Property payment types

Diners Club
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: PHP 5000.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 1456 for adults and PHP 728 for children (approximately)
  • Airport shuttle fee: PHP 200 per person (one way)
  • Late check-out is available for a fee (subject to availability)
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: PHP 2455.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The Ocean Wing pool is restricted to adults booked in an Ocean Wing guestroom or suite room type. Ocean Wing and Suite guests travelling with children aged 12 years old and above have access to the Main Wing pool.
Outside food is not permitted on the premises. For more details, please contact the property using the information on the reservation confirmation received after booking.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Property is also known as

  • Mactan Resort
  • Resort Mactan
  • Shangri-La's Mactan Resort Lapu-Lapu
  • Shangri-La's Mactan Lapu-Lapu
  • Shangri-la's Resort
  • Shangri La Cebu
  • Shangri La Mactan
  • Shangri Las Mactan Hotel
  • Shangri Las Mactan Lapu
  • Shangri-La`s Mactan Hotel Lapu Lapu
  • Shangri-La`s Mactan Resort And Spa
  • Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
  • Shangri-La's Mactan Resort Lapu Lapu
  • Shangri-La's Mactan Lapu Lapu
  • Shangri La's Mactan Resort Spa
  • Shangri La's Mactan & Spa
  • Shangri-La's Mactan Resort & Spa Resort
  • Shangri-La's Mactan Resort & Spa Lapu-Lapu
  • Shangri-La's Mactan Resort & Spa Resort Lapu-Lapu
4.5

Excellent

5 - Excellent
1,051
4 - Good
450
3 - Okay
98
2 - Mediocre
50
1 - Poor
27
4.5
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beach was clean and the fish swim up to you. The dim sum was great too.

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property, 5-stars and very good service!

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very accommodating, the resort has a lot of restaurant that you can enjoy food.

Stayed 2 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is incredible. The end to end service is excellent.

Stayed 3 nights in Jan 2020

3/5

  • Liked: Cleanliness, staff & service, amenities
  • Disliked: Property conditions & facilities

Our experience with Shangri La Mactan had very Amazing experiences and also very Terrible experiences. To begin with, the F&B team in Shangri La Mactan is FANTASTIC and TOP NOTCH. Being Muslims. we were so afraid of the meals and if the hotel could give us Halal meals. But the hotel's Muslim Chef made sure of this and all the staff also took special care of our request and could even remember our room number and would immediately call the chef down. Chef Rizki and Chef Jithen took turns to take very good care of our food and it was certainly great standard of service. However, our air-condition was faulty in the room and the front desk did take a while to rectify the situation before giving us a new room and this meant we spent 3 nights in misery. Sometimes, facilities cannot be 100% and we did understand the situation. But paying so much and losing 3 nights was certainly wasteful and we requested for an extended night complimentary while we were willing to pay a token price and also for our flight extension (means we need to pay for 2 one way flight in addition). The front desk Manager was not helpful and the staff also seemed to blame us as they claimed the air condition was working. This was not a good experience at all and we were not offered the due compensation. However, the GM did contact us, investigated and apologised after our return to Singapore. We are glad someone stepped in to address our concerns. This service is commendable. The spa was fantastic too.

Stayed 6 nights in Sep 2019

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