ソモル ホテル

「We booked a room at this hotel to have a relaxing weekend away, initially after booking, the hotel called and claimed that they only received a partial payment from Expedia, so I contacted Expedia and they tried contacting the hotel but were unsuccessful. We tried connecting with the hotel again and they then claimed that there was no booking at all and that they hadnt received any payment from Expedia. Still, Expedia tells me that the hotel claimed that we canceled our booking. The hotel will...

「Took money and didn’t allow my guess inside until they paid cash and this hotel never return back the money paid online」

「Generally, the hotel offers no dining services. Rooms are not properly cleaned, such that there is always sand in the room. Sporadic electricity, such that most of the time you are in a blackout, especially when the genset runs out of gas. The aircon does not function sometimes, making the room to be very hot. The shower has no hold water and it is not functional as well. The hotel does not accept online booking especially through Expedia.」