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Read reviews of CENTURION HOTEL GRAND KOBE STATION

3 out of 5
2-3-7 Aioicho, Chuo-ku, Bay Area, Tyuou-ku, Kobe, HyogoGet more information about CENTURION HOTEL GRAND KOBE STATION

4.3/5 Excellent

887887 verified reviews
Cleanliness
4.4/5
Cleanliness 88%
Staff & service
4.4/5
Staff & service 88%
Amenities
4.2/5
Amenities 84%
Property conditions & facilities
4.3/5
Property conditions & facilities 86%

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is clean, which is what I really like... ....and the only thing I don't like when I stay here is that there is only a small window, that does not let in sun light, so you can only have artificial light.
Stayed 1 night in Feb 2020
0
front desk : karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us .We apologized for the windows . Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Hospitality was great, clean, and perfectly located. The big tv was a nice addition
Stayed 1 night in Jan 2020
0
karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic location close to Kobe station and shopping streets. Nice food nearby also. The room was spacious and clean and the bed and pillows were very comfortable. And it was good to be able to control the room temperature.
Stayed 2 nights in Dec 2019
0
karki
hank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel. We are delighted to hear about the room that makes your stay a comfortable one. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Nearly JR Kobe station.and good travel to Kobe harbor.
Stayed 1 night in Dec 2019
0
karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish we could stay longer!

Reception was so kind and gave us an upgrade. Our room was very large by Japanese standard. The bed was big and very comfortable. The ambiance was great. Wish we could stay longer. Next time in Kobe, we definitely will stay again.
Stayed 1 night in Dec 2019
0
karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the reception .We will continues the same behaviour and tries to comfort all the valuable customers. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

Loved the staff, very helpful and always smiling!!
Stayed 6 nights in Dec 2019
0
karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel.We are delighted to hear about our staff and continues the same . Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 このような高い評価を頂戴し、大変光栄に存じます。 今後もお客様にお喜びいただけるようなサービスがご提供できますようスタッフ一同努めて参ります。 またのお越しを心よりお待ちしております。 フロント 酒井

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy to find from train station, freindly staff and nice room
Stayed 1 night in Oct 2019
0
Centurion Hotel Kobe Station
Dear guest: Thank you so much for choosing to stay with us in Centurion Hotel Kobe Station. We are very pleased that you are satisfied with our hotel, we are looking forward to meet you again in our hotel soon. Best Regards! Front desk: Tsai

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 このような高い評価を頂戴し、大変嬉しく存じます。 これからもお客様にお喜びいただけるホテル作りに邁進してまいります。 ご機会ございましたら、是非また当館をご利用下さいませ。 スタッフ一同、またのお越しを心よりお待ち申し上げております。 フロント 酒井

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Superbly convenient location right at the door of JR Kobe station and just as close to Hankyu Kosoku-Kobe station. Entertainment district of Sannomiya, Chinatown etc only 1-2 stops in one direction, whereas the lovely Kobe harbour with the tower, shopping, food and beautiful view is a short stroll in the other direction. The property is comfortable, the room is spacious for Japan, the "single" bed in the "single" room was actually king sized and squishy soft (many hotels in Japan have very hard beds). There was also a little sofa in the room which I liked. Due to a typhoon I had to extend my stay twice after cancelling accommodation in other cities, which was done without difficulty by the friendly staff, who tried very hard to accommodate me in English. Coin laundry facilities, free coffee, microwave and vending machines were all useful. I also was very appreciative that the staff left me my privacy and didn't hover around like they do in some hotels. The "Do not disturb" sign on my door was well respected. The only downside was that the room was a bit dark. The window was a bit small and didn't open correctly so I wished for more ventilation; also the two ceiling lights were not very bright and there wasn't one over the bed so the room was always in half-light. But this is a minor inconvenience. I have stayed in this hotel twice now already and I would stay again without hesitation. Recommended.
Stayed 6 nights in Oct 2019
0
wang
Dear guest Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. It is our honor that you like our hotel. As you said we have convenient location that very close to the big train stations. There are also some shopping malls which have very delicious restaurants and Japanese souvenir. And you can also go to Harborlan by walk and enjoy the fantastic nigh view of Kobe. Actually we gave you a free upgrade so you could have a more comfortable stay here. We usually give the customers service like this if we have empty room and we are very happy to know that you like it. And at same time we very sorry about the windows and lights of the room. Apologize again for the inconvenience. Thank you for your feedback and recommends. We are very looking forward to see you again. King regards. Yours Sincerely Wang

4/5 Good

Stayed 2 nights in Oct 2019
0

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon

Nice big room and bed which is unusual for Japan! Good breakfast too.
Stayed 2 nights in Oct 2019
0
Centurion Hotel Kobe Station
Mr./Ms. Lindsey Thank you for choosing to stay with us in Centurion Hotel Kobe Station. We are so pleased that you are satisfied with our hotel, and thanks for sparing your precious time to give us comment, we are looking forward to meet you again in our hotel soon. Best Regards! Front desk: Tsai

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Super convenient to JR station. Make sure asking for higher floor. Otherwise, you will have noise and smokes from Pachinko store on the first floor. Beds are wonderful, too. On site laundry mat is on the second floor. Now I know, I don't have to bring so many clothes!
Stayed 3 nights in Oct 2019
0
Centurion Hotel Grand Kobe Station
Mr./Ms. Kuma Thank you so much for choosing to stay with us in Centurion Hotel Kobe Station.We are sorry about the noise and smokes from Pachiko store, we are trying our best to solve this problem, thanks for your suggestion and advice, we will try to make better services for every guest. Best Regards Front desk: Tsai

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place in Kobe

The place is very close to Kobe station not Shin-Kobe, if yuh arrive at Shinkobe station late at night , it’s best to take taxi. The staff are very friendly and the breakfast is good. Overall it’s a good place to stay.
Stayed 6 nights in Sep 2019
0
karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the staff member of our hotel. Thank you for your valuable feedback and information regarding the shin kobe.Looking forward to see you again in our hotel. Best regards Front desk: karki

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and friendly helpful staff

Fantastic location. Step off the train cross the street and you're there. Lots of eating places nearby. Friendly helpful staff. They gave us a late checkout then stored our luggage as we waited for our JR rail pass to arrive before we could leave Kobe. Don't lose your room key. Will cost quite a bit to replace. Luckily we didn't.
Stayed 2 nights in Oct 2019
0
karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was great. Staff were super friendly and helpful. Clean rooms
Stayed 1 night in Oct 2019
0
karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities, room comfort

Stayed 2 nights in Sep 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 この度はご評価を頂戴し嬉しく存じます。 またご機会あれば是非当館をご利用くださいませ。 スタッフ一同、心よりお待ち申し上げております。 フロント 酒井

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities

It’s clean and comfortable. Will come back again if I go to Kobe next time.
Stayed 1 night in Oct 2019
0
Centurion Hotel Kobe Station Front desk: Tsai
Dear guest: Thank you for choosing to stay with us in Centurion Hotel Kobe Station. We are so pleased that you are satisfied with our hotel, we are looking forward to meet you again in our hotel soon. Best Wishes!

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service

Stayed 6 nights in Sep 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前を語p利用いただきまして誠にありがとうございます。 このような高いご評価を頂戴し、大変光栄に存じます。 これからもお客様にお喜びいただけるサービスがご提供出来ますよう努めて参ります。 また、神戸にお越しの際は是非、当館をご利用くださいませ。 次回、お客様をお迎えできますことをスタッフ一同、心よりお待ち申し上げております。 フロント 酒井

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前を語p利用いただきまして誠にありがとうございます。 このような高いご評価を頂戴し、大変光栄に存じます。 これからもお客様にお喜びいただけるサービスがご提供出来ますよう努めて参ります。 また、神戸にお越しの際は是非、当館をご利用くださいませ。 次回、お客様をお迎えできますことをスタッフ一同、心よりお待ち申し上げております。 フロント 酒井

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value in Kobe

The place is practically new about 2 yrs old. The staff are very helpful and they keep this place clean.
Stayed 1 night in Sep 2019
0
karki
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and staff of our hotel. We will maintain the same to provide customers satisfaction to the higher level.Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very conveniently located right next to a major train station. Next to a beautiful shrine. Staff is very kind and helpful and bilingual. Rooms are big and spacious, clean and recently renovated and modern. Laundry machines are available and new and clean. Excellent experience.
Stayed 1 night in Jun 2019
0
Wang
Dear guest, Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. It is our honor that you enjoyed your stay here. We will do our best to make our hotel better and better. Thank you for your feedback and looking forward to see you again. King regards. Yours Sincerely Wang

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location. Close to shopping, transportation, Food and entertainment. Super friendly staff. Very clean. Highly recommended
Stayed 2 nights in Sep 2019
0
LAMA
Dear guest. Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. We are very glad to hear that you enjoyed your stay here. Thank you for your feedback and looking forward to see you again. Best regards. Yours Sincerely front desk LAMA

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前を語p利用いただきまして誠にありがとうございます。 このような高いご評価を頂戴し、大変光栄に存じます。 これからもお客様にお喜びいただけるサービスがご提供出来ますよう努めて参ります。 また、神戸にお越しの際は是非、当館をご利用くださいませ。 次回、お客様をお迎えできますことをスタッフ一同、心よりおまちもうしあげております。 フロント 酒井

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location and spacious rooms with amenities.
Stayed 2 nights in Sep 2019
0
Front desk: Nguyen
Dear Mr/Mrs S Caroline Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station and also thank you for your kinds words. We are very glad to know that you enjoyed your stay here. We are looking forward to see you again. Best regards. Yours Sincerely Nguyen

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location

Great place to stay- a hoo, skip & a jump to Kobe Central Station & a short walk to the Harbour. Love the in-room provisions (shampoo, conditioner, hairbrush, razor, toothbrush, etc) & the fridge. The rooms are small but very comfortable. My one gripe- there could be more hanging space & some shelves- stayed for 10 nights & really had to live out of the suitcase. Avoid the bedroom adjacent to the laundry room on the 2nd floor- the spin cycle vibrates into the bedroom!
Stayed 10 nights in Aug 2019
0
karki
Dear guest thank you for choosing Centiruon Hotel Grand Kobe for your stay.We are very much pleased to know that you like the location and ammenities of our hotel .We are extermly sorry for the hanging space and the sound due to the laundry room..We extremly appolized for the inconvinent .Looking forward to see you again. Best regards your sincerely : front desk ; karki

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is a good hotel, very conveniently located to the trains and subways, lots of restaurants and sights nearby, and an easy walk to the Kobe harbour. Single rooms are very small - there's hardly any place to put your stuff! But I would definitely stay here again.
Stayed 9 nights in Aug 2019
0
Front desk: Nguyen
Dear guest. Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station and also thank you for your kind words. We are very glad to know that you enjoyed your stay here. We are looking forward to see you again. Best regards. Yours Sincerely Nguyen

3/5 Okay

Happy face iconLiked: Staff & service

Stayed 2 nights in Jul 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 今回のご宿泊に付きましてご評価を頂戴し、ありがとうございます。 また、次回もお客様にお会いできますのを心よりお待ち申し上げております。 フロント 酒井

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms are small, with no closet or place to put luggage. Service was excellent. There is a coin laundry, which we used without issue. Very close to the Kobe train station. Walking distance to Harborland, a touristy site with restaurants, a Ferris wheel, and stores. I would stay there again.
Stayed 2 nights in Jul 2019
0
Front desk Nguyen
Dear guest Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. We are very glad to hear that you enjoyed your stay here. And we have to apologize about the rooms are small with no closet or place to put luggage. Thank you for your feedback and looking forward to see you again. Best Regards. Yours Sincerely Nguyen

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic Weekend

Not your typical Japanese hotel. The room was surprisingly large and extra comfy. Great location to train station and Harborland Area.
Stayed 4 nights in May 2019
0
karki
Dear guest Laura Thank you for choosing Centurion Grand Hotel Kobe for your stay.We are very much pleased to hear that you enjoyed your stay with us and greatful to have such a valuable comments.looking forward to see you again. Best regards Yours Sincerely ; front desk Karki

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities

Great hotel, very nice and quiet.
Stayed 1 night in Jun 2019
0
karki
Dear guest Benny thank you for choosing Centurion Grand Hotel Kobe for your stay.we are very much pleased to hear that you liked your stay with us.we will make sure to maintain the comfort to the customers.Eargly waitting for your next visit to our hotel.Best regards yours sincerely :front desk karki

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 今回のご宿泊につきましてご評価を頂戴し、大変嬉しく存じます。 また、神戸にお越しの際は是非当館をご利用下さいませ。 スタッフ一同、心よりお待ち申し上げております。 フロント 酒井

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Great location and easy access to train station or subway. Room size is good in Japanese standard.
Stayed 2 nights in May 2019
0
Dear guest Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. We are glad to hear that you enjoyed your stay here. We will try our best to make our hotel better and better. Thank you very much and looking forward to see you again.Best regards. Yours Sincerely Wang

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 このような高いご評価いただきまして大変光栄に存じます。 また、神戸にお越しになる際は是非当館をご利用くださいませ。 フロント 酒井

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in May 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 このような高い評価を頂戴し、身に余る光栄に存じます。 今後もお客様にお喜びいただけるサービスが提供できますよう努めてまいります。 また、ご機会がございましたら、是非当館をご利用くださいませ。 またのお越しをスタッフ一同、お待ち申し上げております。 フロント 酒井

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was very accommodating and room was very nice!
Stayed 1 night in May 2019
0
Wang
Dear guest Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. We are very glad to hear that you enjoyed your stay here. We will try our best to make our hotel better and better. Thank you very much and looking forward to see you again. Best regards. Yours Sincerely Wang

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel is located beside the Kobe Rail Station, very convenient, and walking distance to shopping district.
Stayed 1 night in May 2019
0
Front desk: Nguyen
Dear guest. Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station and also thank you for your kind words. We are very glad to know that you enjoyed your stay here. We are looking forward to see you again. Best regards. Yours Sincerely Nguyen

2/5 Poor

Happy face iconLiked: Staff & service, amenities
Sad face IconDisliked: Property conditions & facilities

The breakfast was very good and the staff were all helpful and kind. The beds were super comfortable.
Stayed 1 night in May 2019
0
karki
Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station and also thank you for your kind words. We are very glad to know that you had enjoyed your stay with us and looking forward to see you again. Best Regards. Yours Sincerely

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

That was really nice hotel.
Stayed 1 night in May 2019
0
karki
Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station and also thank you for your kind words. We are very glad to know that you love your stay with us . We are looking forward to see you again. Best Regards. Yours Sincerely

3/5 Okay

Stayed 3 nights in May 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 今回のご宿泊につきましてご評価を下さいまして誠にありがとうございます。 今後もご愛顧賜りますようお願い申し上げます。 またのお越しをスタッフ一同、心よりお待ち申し上げております。 フロント 酒井

4/5 Good

Happy face iconLiked: Staff & service, amenities
Sad face IconDisliked: Cleanliness

Location is great. Right next to Grand Kobe Station and the neighboring shopping areas. Walking distance to the Kobe Port. My request for a Non smoking room was not entertained while the room is smelly and the carpet appears dirty. Room rate anyway is good value for money.
Stayed 1 night in May 2019
0
front desk
we are extermly sorry not to maintain as per your standard , we will work hard on the circumstance and don`t let it be done twice onwards.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities

Just across the street from the subway station. Clean. Very attentive and professional staff. My room was a non-smoking room but I could smell smoke lingering in the room.
Stayed 1 night in Apr 2019
0
Centurion Hotel Grand Kobe Station
Mr./Ms. C.H. Thank you so much for choosing to stay with us in Centurion Hotel Kobe Station. We are so honored to hear that you are satisfied with the evironment of our hotel, thank you for the praise to the staff, however, we are sorry about the somking smell in the room, we are there are pachiko&slots game center on the ground floor, and the smoking smell there will influence the hotel, we are trying our best to solve this problem. We are looking forward to meet you again in our hotel soon. Best Wishes! Front desk: Cai

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good location, comfortable bed!
Stayed 1 night in Apr 2019
0
Frontdesk Ashim
Dear guest. Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. We are very glad to hear that you enjoyed your stay here. Thank you for your feedback and looking forward to see you again. Best regards. Yours Sincerely Ashim

5/5 Excellent

Stayed 1 night in Apr 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 お忙しい中、このような高いご評価を頂戴し、光栄に存じます。 これからも一層、お客様にお喜びいただけるサービスがご提供できますよう、スタッフ一丸となって邁進して参ります。 また、神戸にお越しの際は是非当館をご利用くださいませ。 スタッフ一同心より、お待ち申し上げております。 フロント 酒井

3/5 Okay

Happy face iconLiked: Cleanliness

bathroom so small airconditioning not working properly
Stayed 1 night in Apr 2019
0
Miyuki Sakai :Front desk
Thank you for staying at the Centurion Hotel Grand Kobe Station. We are sorry that the bathroom is small and inconvenient. Also, We apologize because the room air conditioner did not work properly. In the future, We will check in advance to prevent this situarion from happening. We appriciate your comment. Miyuki Sakai :Front desk

2/5 Poor

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service

I booked a room with a queen bed and a sofa bed for 2 adults and 1 kid at 6 years old. But when I checked in the hotel said if the kid use the sofa bed. I’ll have to pay $50 in addition. Since the sofa bed is an exiting bed that I booked on Expedia , it should not take extra charge. After I argue with the hotel staff they agreed finally. But they still charged $11 for the kid’s breakfast. And I feel a smell of smoke in the non-smoking room.
Stayed 1 night in Apr 2019
0
Centurion Hotel Kobe Stion Frontdesk
Mr. Yi Thank you for staying with us in Centurion Hotel Kobe Stion. In fact the "extra"is not the bed but the sofa, it has some problem with the description about room on expedia, we have had communications with them but them haven't changed it, i'm sorry that the description is confused you, but the child who is at the age of 6 or above have to cost the same price as the adult, but you have just booked for two adults, if you are likely to use the bed that made from sofa, it takes extra fee. Thank you for your understanding. Best Wishes! Front desk : Cai

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location
Stayed 4 nights in Apr 2019
0
Front desk Miyuki Sakai
Thank you for staying at Centurion Hotel Grand Kobe Station Thank you for your high rating. We are glad that you like our hotel's location. Please stay at our hotel if you have the opportunity to come to Kobe again. We are looking forward to seeing you again. Front desk Miyuki Sakai

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Everything perfect!
Stayed 1 night in Apr 2019
0
Front desk Miyuki Sakai
Thank you for staying at Centurion Hotel Grand Grand Kobe Station We are very happy to read your comments. Please stay in our hotel when you have a chance to come to Kobe next time We are looking forward to seeing you. Front desk Miyuki Sakai

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2019
0
フロント 酒井
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠に有難うございます。 このような高評価を頂戴し、大変光栄に存じます。 これからもお客様にお喜びいただけるホテル作りを目指して参ります。 また、神戸にお越しの際は是非、当館をご利用くださいませ。 スタッフ一同、心よりお待ち申し上げております。 フロント 酒井

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not luxirious but clean and comfortable and great location - minor negative is western breakfast is limited and always the same but the train station across the street has a Plico store with great French pastries.
Stayed 6 nights in Mar 2019
0
Front Desk
Dear Bernard. Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station.We are very glad to hear that you enjoyed your stay here. And we are very sorry that our breakfast service was not good enough. Thank you for your feedback and looking forward to see you again. Best regards. Yours Sincerely,Soyeong Kim, the front desk staff.