Location is excellent. Close to all shopping areas, tourist attractions and transport hubs. Property is well kept. Staff are professional and helpful though some may not speak fluent English. Room is tidy and well equipped with all necessary facilities. Room size may be small but the layout is user ...
Great view from the ocean facing room. Amazing restaurant. The Kobe beef is life changing.
Location is great. Right next to Grand Kobe Station and the neighboring shopping areas. Walking distance to the Kobe Port. My request for a Non smoking room was not entertained while the room is smelly and the carpet appears dirty. Room rate anyway is good value for money.
Very friendly and helpful staff. We accidentally left our luggage at Tokyo Station on our way to Kobe. The staffs at Hotel Okura helped us locate the luggage by contacting the lost and found department; and they even arranged to have our luggage shipped to our next destination. The hotel is conveniently ...
Veto clean, mattress nice & firm. Breakfast very good, not overwhelming but very good taste, nice bakery.
The hotel was excellent, service superb, location suite our needs perfectly. The one issue was the room size. It was perfect for us, but other westerners especially tall individuals might find it restrictive.
The staff are very helpful and speak English. Thy went out of their way to make sure we had everything we needed.
This is a 'small luxury' hotel and it is that. The rooms are large (by Japanese standards) and there is a jacuzzi with TV if you like a good soak. The hotel is a 'non-smoking hotel' as opposed to a hotel with 'non-smoking rooms' which is important to me.
Right in the heart of Kobe and close to everything! Beautiful rooms small but cozy and well designed. The rooftop bath was excellent which we used almost every day. Hotel staff was very attentive and helpful. There was a coin laundry next the the rooftop bath place but because there were only two ...
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