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Reviews of Karuizawa Hotel Longing House

3.5 out of 5
Karuizawa Hotel Longing House
1323-522 Karuizawa, Karuizawamachi, Karuizawa, Nagano Prefecture

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 140 reviews" "
Rating 8 - Good. 38 out of 140 reviews" "
Rating 6 - Okay. 13 out of 140 reviews" "
Rating 4 - Poor. 3 out of 140 reviews" "
Rating 2 - Terrible. 0 out of 140 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tomoya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with private sauna and bath tab room!
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Great hotel at a great price.
After staying here multiple times, I can say it is always friendly, clean and well maintained. Still, westerns have to realize this hotel caters to mostly Japanese clients, and the beds reflect this, being lower and firm.
Stayed 1 night in Jan 2024

8/10 Good

WING MAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the Karuizawa outlet and station. The breakfast offers interesting options but taste is okay only.
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here. The breakfast was amazing and the service was excellent.
Stayed 3 nights in Feb 2023

10/10 Excellent

SHENQI, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant place to stay in winter.
Stayed 1 night in Feb 2023

8/10 Good

JUNWAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to stay!
Stayed 1 night in Jan 2023

10/10 Excellent

Boyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the atmosphere and the staff's friendly, competant manner.
Stayed 1 night in Aug 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the atmosphere and very gracious staff in particular.
Stayed 1 night in Apr 2022

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
What a delightful place! It was very clean, very rustic, and very reasonable for the amount paid! The breakfast itself is worth staying more for, with the freshest vegetables and the most delicious breads and drinks. The room was spacious and it felt nice and secluded despite being so near everything else. Taxi service is available by calling the front and it’s a pleasant walk to and from the shopping areas.
Stayed 3 nights in Mar 2022

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique European vibe in the main public areas while the room we stayed in was more of a modern sensability while carrying through the subdued aesthetic. Very attractive and comfortable.
Stayed 1 night in Feb 2022

6/10 Okay

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allocated room didn’t match the one that I booked
The room allocated was different from the pictures on Hotels.com. When I enquired about this with the staff, I was told that there are multiple types of room under the same category and I should have indicated my preference while booking. This was not made known to me at anytime during the booking process at Hotels.com. I like Longing House and this was my third visit to the same hotel, but I wanted a specific room which I booked as per the pics shown while booking. I was disappointed to see the room allocated to me.
Stayed 1 night in Nov 2021

8/10 Good

Pontus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect.
Amazing place, amazing staff, amazing everything. Only downside was neighbors upstairs were treating their room like a bouncy castle, and since the walls are pretty thin, we’ll yeah. But again, everything else was perfect.
Stayed 2 nights in Sep 2021

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay for couples or families
While the property could benefit from modern-day amenities and customer service, we had a nice little stay at this property. Good access to Karuizawa by car. The good - atmosphere, access, private baths, parking, comfortable beds The bad - no early check-in (not even by 5 min), bugs in the stairwells should be cleared by maintenance, the breakfast in the restaurant needs an upgrade, signage missing for private baths A & B.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Tudor style property. Nice and clean but beds need to be changed and generally hotel needs a sprucing up
Stayed 1 night in Jan 2020

10/10 Excellent

Hong, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in Karuizawa! The hotel provided nice service, clean room and delicious breakfast. We satisfied a lot and will choose Longinghouse definitely when I visit Karuizawa again!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Masakazu

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Takashi, Kotoku

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Masahiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

sayaka

Liked: Cleanliness, staff & service, property conditions & facilities
過ごしやすかったです
Stayed 1 night in Apr 2024

10/10 Excellent

???

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お料理が抜群。野菜たっぷりの朝食は，本当に美味しくベジタリアンには最高です。また、行きます。
Stayed 1 night in Apr 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
広い部屋を予約しました。 本当に広くてお風呂も広くて ベッドも広くてゆっくり出来ました。 ディナーはワイン酒場で好きなお酒と 好きな料理で楽しめました。 貸切の露天風呂も気持ちよかったです。 加湿器が壊れていて 水を入れたら水漏れしたので そこがひとつ残念でした。
Stayed 1 night in Mar 2024

10/10 Excellent

Ryo

Stayed 1 night in Feb 2024

8/10 Good

Shi Wai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is fantastic except they charged us $7000 extra for meal charge of my 2 year old kid which he did not order any food in dinner and breakfast
Stayed 2 nights in Feb 2024

4/10 Poor

yasuo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の照明が明るすぎて落ち着かない。 部屋狭く圧迫感がある。
Stayed 1 night in Nov 2023

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cocoro

Traveled with partner
グレードアップしてくださり、とても広いコテージで充実した一日を送ることができました。ありがとうございました。
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

INJI

朝ご飯は美味しかった。 部屋の防音が弱くて、隣の人のいびきが聞こえた。
Stayed 1 night in Oct 2023

6/10 Okay

Yuwa

Stayed 2 nights in Oct 2023

8/10 Good

Kazuhiro

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

??

Stayed 1 night in Jul 2023

8/10 Good

Hirotaka

Stayed 1 night in Jun 2023

10/10 Excellent

Masayuki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
今回初めて宿泊させて頂きました。 ホテルの外観に感動し、スタッフの細やかな対応と笑顔に気持ち良く過ごす事が出来ました。 又お食事も大変美味しく頂きました。 又是非足を運びたいと思っております。
Stayed 1 night in Jun 2023

8/10 Good

Kengo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Mike

Traveled with family
The room size was a kind of small for 2 adults.
Stayed 1 night in Jun 2023

10/10 Excellent

Shuji

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ホテル内はとても綺麗で朝食も新鮮な野菜が豊富で美味しかったです。
Stayed 1 night in Jun 2023

8/10 Good

?

Traveled with family
Liked: Staff & service
朝食は大変美味しい！　ただ朝食時の音楽はゆったりとしたクラシックが合いそう。
Stayed 1 night in May 2023

10/10 Excellent

Khoichi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋が大きくて快適でした
Stayed 1 night in Apr 2023

8/10 Good

Yue Man Thomas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

ShuChiung

Stayed 1 night in Apr 2023

10/10 Excellent

Mei Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會想再住的酒店
很好的住宿體驗 由JR站乘的士到酒店很近也方便 知道路程方向後即使走路也可行到Outlet 沿途沿途也有不同店舖可以走走 買買 吃吃 很好的地方 酒店可預約私人風呂 這天睡覺落雪 一個地方 兩個景色 很好的體驗
Stayed 1 night in Mar 2023

10/10 Excellent

CHI KEUNG

Stayed 1 night in Mar 2023

10/10 Excellent

Wong

Stayed 1 night in Mar 2023

10/10 Excellent

Sato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても丁寧な対応と部屋の清潔感がとても好印象でした！
Stayed 1 night in Feb 2023

8/10 Good

chun Kit

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
晚上燈飾特別美麗動人
Stayed 4 nights in Jan 2023