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"Great onsen you can access. Convenience store in the hotel, shuttle, clean room"

"excellent"

"Excellent customer service and a clean room."

"Excellent in terms of place and convenience."

"Close to the airport, free shuttle service, great amenities, location, wide rooms, etc. Front desk staff was kind and accommodating. I know that’s part of their job but showing kindness to another human being is a luxury these days. I will still choose this hotel for my next Japan trip. 😁"

"It was a decent place for the one-night stay we had for our early morning flight. They had a shuttle between the hotel and airport terminals, making it very convenient. No complaints! Would definitely choose this again for nights before flights."

"We had another great stay at Crowne Plaza Narita, in one week we will return - I highly recommend Crowne Plaza Narita for your hotel needs near the airport."

"Clean and staff are so polite and helpful. So convenient to the train station "

"Everything is great except the shuttle bus at night, the waiting is about 2 hours, it is much longer than other hotel which provide shuttle service"