Jesselton Point Ferry Terminal Tours

Unfortunately, our stay at The Aru was disappointing. Cleaning was never completed on time, and when the apartment was cleaned, items were regularly missed or left undone. The overhead shower did not work, and we also experienced problems with the hot water. Communication from the staff was poor, with little effort made to keep us updated or resolve the issues. The service felt very cold and unwelcoming. The property has potential, but the maintenance, housekeeping and customer service need significant improvement.

The place looks like it’s been refurbished and it’s terrific. Sea view room(11) is great, close to pool, restaurant and beach (though not very swim able due to rocks that we saw on low tide.) Pool is terrific. Service great a about a half hour grab ride into KK. Highly recommend for a laid back stay. We extended our original 2 day stay to 6.