イスラ ムヘーレスのアパートスタイルホテル

「The shower flooded day1, safe was unuseable, fridge froze our food, oven didn't work, sewer smell emitting from bathroom sink, no sheet change for 9 days, only 1 set of beach towels provided, room was very shabby and not updated. I have pictures. No secure place to leave our luggage while waiting for our taxi on our last day. My guest will be doing a review on Google and I will probably never use Expedia again without some explanation or compensation. We met other guests that were not happy...

「The property doesn't respond to repair issues. One short text would have been appreciated. This property is not currently handicapped equipped. There is construction that has closed the elevator to access the pool, beach and restaurant. 」

「tl;dr: bad experience w/unit & argumentative host, wouldn't book again at ANY price. Vacation travel 6-8 wks/yr, last 5 years often in Cancun. Complex’ days of glory long gone . No gym, beach full of sargassum. Not walkable to rest, shops, groceries. Unit size avg, access dicey: narrow/ winding staircase, difficult to carry standard size bags. Mentioned at check-in, host “your fault you didn’t see photo of beautiful[!] staircase,” ignored main point. Way below avg: TV, only 24” AND defective,...

「Staff in the resort get 5-stars. Fantastic experience with the friendly, always helpful , fun staff. Food was great as well and the grounds were beautiful . 」

「No view.from the room. reception wasn't helpful.」

「Washer/dryer combo was very useful. The pools and beach are great. Service was wonderful. Prices are high, like everywhere in Cancun. We will return.」

「Desde que llegue fue una odiosa poder acceder a la habitación el codigo no funcionaba mas de 2 horas tube que esperar y al entrar a la habitación era un asco olía a podrido el baño ,un olor tan asqueroso que no podía soportar tube que abandonar la propiedad 3 horas después y jamás se me devolvió el dinero ,no recomiendo esa propiedad」