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"Great buffet "

"The grand Hyatt incheon separated into 2 hotels, grand Hyatt incheon and the Hyatt regency in March 2026. I was not made aware of this until I checked in at the grand Hyatt incheon. I was told my reservation was at the Hyatt regency. So the staff walked us to the Hyatt regency. The Hyatt regency said i had to pay the entire hotel stay again because it was a different hotel and get a refund from hotels.com. It was a pain to deal with after spending 11 hours on a plane. The Hyatt regency free shuttle to the airport doesn’t start until 10:30 am, which is inconvenient. We also got on the grand Hyatt free shuttle back to the airport earlier than 10:30 and they gave us a hard time about it because e didn’t stay at the grand Hyatt hotel. The bus was not even full. The only nice thing about the Hyatt regency was the room was spacious and the breakfast buffet was delicious with lots of options."

"Airport to hotel shuttle never picked us up Air conditioning NOT working. The front desk told me that is only turned on in summer time ( not specified on Orbitz home page. Room was very hot, very uncomfortable to sleep. We couldn’t get the 2 free drinks because the bar opens at 6:00 pm. The coupons we received the day of check in stated bar is open from 10:00 am until 12:30 am. I will call Orbitz for a type of compensation "

"The shuttle only starts at 3PM so if your flight arrives earlier there is not included way to get to the hotel and the 3PM shuttle has limited capacity that requires booking in advance"

"Great location for an overnight layover in Seoul. Very clean and close to the Unseo station. "

"Air conditioner on (light on) without any sign of fan or cool temp."

"Clean spacious room, plenty to do within resort"

"Incredibly clean, beautiful hotel, amazing and accommodating staff. Beautiful pool and locker area, well equipped gym. Airport shuttles available for free. We LOVED this hotel!! "

"Overall, everything was satisfactory. It would have been even better if the staff had been a bit more friendly and helpful."