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"Good hotel ."

"Great location with beautiful view of the river and the lakes. Even better, receptionists in the front desk were very friendly and helpful. In particular, my wife mistakenly left a bag containing a new brand-name handbag and boxes of American ginsengs on a desk near the front desk in the lobby after ..."

"It is one of the worst Sheraton I have ever stayed at. Air conditioning was terrible. We asked them to fix it. Someone did come twice but that was of little help. Food was bad. Room was dirty. Asian restaurants had cockroaches below the dining tables. Facility was poorly maintained. Most of the pools ..."

"Nice, quiet hotel. Not busy at all. Outdoor pool was closed which was disappointing as I came under the impression that it was open but I was still able to sit out in a lounge chair anyway. Spa facilities were nice. Could have been cleaner. Room's A/C didn't work, staff moved our room."

"Rather sub-standard breakfast, no omelette stand! Dinner buffet was good, included sashimi, grilled meat and fish, and beer. Cost per head: 98 CNY (Sun-Thu) and 138 CNY (Fri-Sat). Indoor poor and gym were closed when we visited, which was disappointing, should have been notified in advance. There's ..."

"Comfortable and clean. Facilities are ok. The food quality in Chinese and Japanese restaurants are good. However the overall services particularly front desk, guest service and the restaurants are far below standard of what a 5 star hotel should provide. The staff is not well-trained and some of ..."

"Decent enough hotel. Check in experience was not good - they couldn’t locate my paid booking through this website. Condition is fine though certain corners of the room show wear and tear."

"溫泉水應該是真貨，浸完後心身都十分放鬆，是一個減壓的好地方，不過除溫泉外，休閒活動較少，加上度假村外大量貨車高速行駛，感覺有點危險 不過整體還算不錯"

"Extremely tired property... Strange room, not up to usual standard of a five star hotel..."