4/10 (不満)
Alison S.
2024 年 9 月 14 日
気になった点 : 清潔度
water damage, dampness, mildew smell
We were told as we arrived a basement bedroom carpet had been shampooed and was not completely dry. Were told the room was usable, the carpet should be dry soon.
As we entered the house, the smell of damp/mildew coming up through the basement stairwell was immediately noticeable. In the main rec. room area of the basement the smell was strong. The damp air was uncomfortable. The bedroom carpet described as “damp” from shampooing was saturated with water and the smell/feel of dampness in that room and the attached bathroom was intolerable. Visible water stains in the ceiling, on the furniture ,along the baseboard of the room. Closet door in that bedroom was too swollen to open/close and was rottting from the bottom up. The saturated rug and damp/mildew smell could NOT have resulted from a shampoo as we'd been told. The smell /dampness permeated the entire basement.
Called Ashley to express my dismay and was told she had just been in the house and thought the basement smelled “clean”. Repeatedly said she had no knowledge of any flood/leak and had nothing to “disclose”. She refused to adjust the rental price to compensate for the unusable basement and told me we could cancel our stay and find another house if we wanted. No chance of that on Labor day weekend! Honorable business people take responsibility when things go wrong and try to make it right. This company was not honest with us and did absolutely nothing to try to make the situation right
Alison S.
2024 年 8 月に 3 泊滞在