2/10 (非常に不満)
Ruth
グループ旅行
2025 年 5 月 23 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pool, hot tubs, bbq patio area, etc..were gone. A slab of cement they worked on with their jackhammers right outside our balcony. Bathroom door broken anf barely opened. Tv didn' t work. No wifi in room. Stained carpets, junk in cupoards, coffee pot , fan didn't work. The hotel front desk refused to help necause it was kokoresorts room. I called them. They were apathetic, if not actually hostile. They did nothing to fix or accomadate us. Elevator problems, no bell person would help. If there was any. They refused to give us any alternative places, or things to do. Kokoresorts REFUSED to compensate us or give any discount or refund . Don't let them take advantage of you!! Also, we booked through expedia. They were no help either!
Ruth
2025 年 5 月に 7 泊滞在