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Reviews of The Imperial Hawaii Resort

3.5 out of 5
The Imperial Hawaii Resort
205 Lewers St, Honolulu, HI

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 10 days. Some travelers may be exempt from quarantine with proof of a negative COVID-19 test taken within 72 hours of departure.

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4.0
Very Good
Rating 5 - Excellent. 323 out of 995 reviews
5 - Excellent 32%
Rating 4 - Good. 426 out of 995 reviews
4 - Good 43%
Rating 3 - Okay. 168 out of 995 reviews
3 - Okay 17%
Rating 2 - Poor. 53 out of 995 reviews
2 - Poor 5%
Rating 1 - Terrible. 25 out of 995 reviews
1 - Terrible 3%

3.9/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel.
Stayed 2 nights in Jun 2021
Response from TonyG on Jun 17, 2021
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in May 2021
Response from TonyG on Jun 9, 2021
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra fees for room, taxed per day, hidden fee charged to the room of 35$ per day for valet parking. Fees should have been disclosed before booking the room. 3 day stay went from 728, to 989. Hotel was great but not worth 300 a day
Stayed 3 nights in Jun 2021
Response from TonyG on Jun 9, 2021
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

3/5 Okay

Traveled with family
Our Palm Suite was extremely antiquated and worn. The beds were hard and the pillows quite lumpy. The linens seemed clean, which is a plus. However, there was so much dust in the room, even along the headboards that twice I found small spider crawling on my pillow. The beach area around this location is full of filth and smells of trash. The homelessness in the area is heart breaking. We would not stay here again, honestly. That said, if you like a true downtown city vibe, consider this your Brooklyn of Hawaii.
Stayed 2 nights in May 2021
Response from TonyG on Jun 9, 2021
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

1/5 Terrible

Stayed 1 night in May 2021
Response from TonyG on Jun 9, 2021
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Stayed 4 nights in Dec 2020
Response from tonyg on Jan 7, 2021
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with group, Traveled with family
Liked: Cleanliness
NYE stay
Great location. Right next to good restaurants and coffee. Not too far from the beach. Staff was very friendly and helpful. Nice and accommodating. Pictures were a little deceiving. Room appeared to be much bigger in picture than in person. Otherwise no issues.
Stayed 2 nights in Dec 2020
Response from tonyg on Jan 5, 2021
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Stayed 2 nights in Dec 2020
Response from TonyG on Feb 8, 2021
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from tonyg on Dec 30, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2020
Response from tonyg on Aug 19, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with group
Liked: Cleanliness, room comfort
taycation
Did a staycation for one night. The staff was beyond amazing and it felt like we had the whole hotel almost to ourselves. Can’t wait to stay here again.
Stayed 1 night in Jul 2020
Response from tonyg on Jul 14, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, room comfort
It was a excellent hotel.
Stayed 14 nights in Mar 2020
Response from tonyg on Mar 27, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from tonyg on Mar 20, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff helpful, rooms were a good size and clean and fresh. Mattress wasn’t great but ok. Overall I would definitely stay there again
Stayed 9 nights in Feb 2020
Response from tonyg on Mar 11, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from tonyg on Mar 9, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room not suitable for rent.
Our stay was fine. The disappointment was the kitchenette. It was extremely unsafe. Immediately above the kitchen sink is the only electrical outlet in the entire kitchen. How this pasted inspection is beyond my wildest dream! Then the microwave is situated in the center of the cupboard and sticks out so far that reaching anything below it is almost impossible without hitting your head to it. I manage to walk into it only twice in the 12 days we were there. This booking was done well in advance (like more than 6 months, so I would think we could have been given a better room. I know they do have better rooms than what we were given. Very disappointed. I will definitely check the room before accepting it in the future . I feel we were taken advantage in this situation.
Stayed 12 nights in Feb 2020
Response from tonyg on Mar 17, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Strange hot tub situation. Nice but tiny pool.
Stayed 1 night in Feb 2020
Response from tonyg on Feb 25, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It is always hard to find somewhere in Waikiki that is in a great location for a reasonable price that has a kitchen. Unfortunately it wasn't really a kitchen, it had a microwave and a small fridge and one glass bow to cook anything in. The view from the balcony was great, the noise a bit off putting from the other hotels (i.e. the back of those hotels air conditioning systems).
Stayed 5 nights in Feb 2020
Response from tonyg on Feb 25, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

3/5 Okay

Male at check in counter was unfriendly. Did not say hello. Only requested iD and credit card. Pointed out all the things we could not do like smoke, use members' club, etc. Told me he could not guarantee early check in & did not volunteer to check on it until I asked a second time. Felt like a greeting/check-in at a low class establishment. The ladies at the counter on other encounters were much more welcoming and helpful. Also had a issue with our room having smoke in it. The manager was helpful in getting our third person relocated to other room at a discounted rate, but did nothing re our room rate; we would not have rented a unit for 3 if we had known only 2 of us would be staying there and feel that a price adjustment on our room should have been made. Currently a second charge for our room is pending on my American Express Card; hopefully this charge will not go through as the room as already been paid for once.
Stayed 1 night in Feb 2020
Response from tonyg on Feb 12, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We will be looking further into your concerns. Our pledge is to be genuinely friendly and to immediately resolve issues. We hope to see you again in the near future.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the best ever ! Usually stay at the other end of Waikiki but this stay was even better. Everyone here at the Imperial is exception above and beyond:))
Stayed 3 nights in Feb 2020
Response from tonyg on Feb 6, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from tonyg on Jan 30, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my husband’s first trip to Hawaii and I wanted it to be wonderful. This beautiful hotel is in a great location, close to everything that is Waikiki. We weren’t interested in shopping, but if we had been, we were in the right place as there are fine stores all around this hotel.
Stayed 1 night in Jan 2020
Response from tonyg on Jan 27, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the location and the staff are friendly and helpful.
Stayed 5 nights in Jan 2020
Response from tonyg on Jan 27, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, amenities
Great Location. comfortable beds, friendly staff handy having ABC shop downstairs
Stayed 4 nights in Jan 2020
Response from tonyg on Jan 20, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, amenities
Location was outstanding, close to beach and Lagoon. Rooftop Bar amazing but only open to the public once during our 7 night stay.
Stayed 7 nights in Jan 2020
Response from tonyg on Jan 14, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient one bedroom suite
The one bedroom suite worked really well for our family. Great to have balconies with ocean views. Convenient location and clean unit. One downside, hot tubs were dirty so we didn't feel comfortable using them.
Stayed 3 nights in Dec 2019
Response from tonyg on Jan 9, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect location in Waikiki for shopping and beach access. The lobby was pristine, and the staff was friendly and helpful. We stayed in a 2 bedroom suite on the 16th floor. It was newly renovated, and could not have been in better condition.
Stayed 1 night in Dec 2019
Response from tonyg on Jan 6, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is great for beach access and shopping . It was over proces $320 a night and our barhroom sink was clogged the whole time
Stayed 2 nights in Dec 2019
Response from tonyg on Jan 6, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with partner
Liked: Cleanliness, amenities
Great location. Close to beach and main strip. Lots of shopping near by
Stayed 1 night in Dec 2019
Response from tonyg on Jan 3, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from tonyg on Jan 3, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

3/5 Okay

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 5 nights in Dec 2019
Response from tonyg on Dec 31, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY
WHAT A GREAT STAY, CLEAN AND COMFORTABLE, WOULD DEFINITELY STAY AGAIN
Stayed 1 night in Dec 2019
Response from tonyg on Jan 6, 2020
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, amenities
The most amazing hotel in Waikiki. We were greeted by the awesome Eric who was fabulous in every way. I wish I had booked my entire stay here. Thank you Eric. Because of you we will stay at the imperial every-time. Its am absolute gem. The housekeeping & valet staff were awesome, professional & helpful. Special mention to Luz for making our stay even more delightful. Management please let them know how delightful they both are. You have true treasures who work for you. Room 1608 & 808 were both fabulous. Clean, huge & homely . A wonderful little piece of Home away from Home. My family have enjoyed staying here. So much we don’t want to go. home 💜. Imperial Resirt hotel would be the best hotel in Waikiki. Mahalo Taylor-Simi Family
Stayed 3 nights in Dec 2019
Response from tonyg on Dec 30, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, great ammenities, friendly helpful staff.
Stayed 7 nights in Dec 2019
Response from tonyg on Dec 30, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The biggest point is that It was good value. The staff were not as friendly as they could be but a good room (2 bedroom for 5 people, mostly adults) a good location and only 400$/night over Christmas.
Stayed 5 nights in Dec 2019
Response from tonyg on Dec 27, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Stayed 6 nights in Dec 2019
Response from tonyg on Dec 20, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was lovely and accessible for those with mobility issues.
Stayed 7 nights in Dec 2019
Response from tonyg on Dec 16, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an ok hotel but it is clean, convenient location and customer service was great
Stayed 1 night in Dec 2019
Response from tonyg on Dec 11, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly and helpful staff. Very clean. The pool is a bit small for three older children to enjoy while so many others were present.
Stayed 6 nights in Nov 2019
Response from tonyg on Dec 3, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from tonyg on Dec 3, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always try to stay here when we visit Hawaii as has a great location to everything
Stayed 3 nights in Nov 2019
Response from tonyg on Dec 2, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from tonyg on Nov 15, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Stayed 1 night in Nov 2019
Response from tonyg on Nov 7, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was older but clean. We needed a room for 5 and we got it including a separate bedroom, a sleeper couch, and a Murphy bed. Here's why we really loved this hotel. We didn't arrive until 10:30 p.m., but our reservation was still good. We had plans in Honolulu later in the day after we checked out of the hotel, but we couldn't take our baggage with us. So the hotel stored all our bags. Our plans included swimming in the ocean, so they told us when we got back late that afternoon, we could shower and change. They gave us temporary keys to get in to the Owner's Lounge on the top floor and the shower attached to the sauna. They loaned us towels to use for our excursion too. That is going above and beyond. We really appreciated the chance to freshen up in the hotel even though we'd already checked out.
Stayed 2 nights in Oct 2019
Response from tonyg on Nov 5, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and mini kitchen was great. Furniture was a little dated but all in all a great stay.
Stayed 4 nights in Oct 2019
Response from tonyg on Nov 5, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 7 nights in Oct 2019
Response from tonyg on Oct 28, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved it! It’s the people that makes it! The staff was great! It was accessible to everything! It had sops opened to whatever time of night! The beach was close by and most of all my grandchildren loved the place! Everything about the place was excellent
Stayed 8 nights in Oct 2019
Response from tonyg on Oct 24, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

3/5 Okay

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019
Response from tonyg on Oct 24, 2019
Thank you for staying with us here at The Imperial Hawaii Resort. We appreciate your comments! We hope to see you again in the near future.

4/5 Good

Stayed 1 night in Oct 2019