1/5 Terrible
An, HCMC
Feb 1, 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a total scam. I booked a room here for 7 nights through a prestige American app and paid everything by card in advance, it was not refundable. When I reached, a man guarding the place said the app is Indian (!?) and they didn’t get money from the cooperation so they decided to stop accepting customers booking rooms through the app regardless of the customers already paid or not. He asked me to pay him directly or choose another place to stay because he was not gonna accept me to take my room. I told him I already paid for everything and my app is American based, not the app he was talking about. He didn’t care and didn’t even want to hear the name of the app I used and also clearly showed that he had no knowledge about it. He was just trying to claim money from me.
I texted the app agent and asked for help. The agent called him 3 times. I was there watching him ignore all the calls and he didn’t even pick up. The agent then called me directly to my phone and told me to hand it over to him but he said he didn’t speak English and told me no one here speak English (despite the fact that previously he told me they stopped working with a foreign booking app after they failed to claim their money).
Yes, the hotel has rooms and services to be served. But these kind of liars shouldn’t be receiving any money.
Stayed 7 nights in Jan 2021
