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Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 380 out of 999 reviews
5 - Excellent 38%
Rating 4 - Good. 486 out of 999 reviews
4 - Good 49%
Rating 3 - Okay. 99 out of 999 reviews
3 - Okay 10%
Rating 2 - Poor. 19 out of 999 reviews
2 - Poor 2%
Rating 1 - Terrible. 15 out of 999 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay, unattentive staff
Website not completely updated that they no longer have smoking rooms. That is the only reason we have booked this hotel a number of times. We arrived past 12 noon, no guests around, no music, not all lights turned on, only 1 elevator operating. Was told we cannot check in yet because standard check in time is 2pm. And the arrogant Front Desk attendand told us it is policy. So if they were busy as they were implying, was was there only 1 elevator functioning and only 1 staff at the desk? AC in guest room is not consistently cold, shower holder in the bath was lose, safety deposit box not working because there was no battery, no perculator, coffee and tea facility which were there in the past, gym AC was not turned on as well and I had to wait for the gym attendant to do his rounds, front desk night person watching videos when we arrived in one of the evenings after dinner... The hotel service has greatly declined after they reopened.
Stayed 3 nights in Jul 2020

5/5 Excellent

Stayed 4 nights in Apr 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020