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"Staff are great here, our butler Jean-Claude was awesome. Locations is great too right on the middle of Bavaro beach. Barmen at the main lobby bar were great too. We had some minor maintenance issues with our room, but once they discovered that they couldn’t fix it, we were given an alternate. Food was generally very good, but Italian (though better than last year) was still jus ok, but the Japanese, Steak house and French restaurants were very good, again staff friendliness and attentiveness was excellent. We would definitely return."

"Loved the pool, lots of different options based on what vibe you want which is cool"

"The pools were very enjoyable, sometimes it was hard to find spots on the chairs that weren’t all ready claimed. Our room didn’t have a ocean view but it was secluded and able to use our jet tub "

"Very friendly staff. Clean property, family friendly. "

"There are pros and cons. First, the pros: Our room was very nice, with a big shower, a tub, and large balcony. It was very close to everything. The pools were great. This is a great place for a quiet, adults-only pool experience next to the pool bar and restaurant, La Palapa, which has great food. The buffet food was excellent with nice variety. We didn't spend any time at the beach but it looked nice despite lots of seawood by the water. Now for the cons, and by the way we are not really picky people: This property has the feel of a slightly old hotel with a big pool and free food and drinks. There isn't much in the way of landscape and gardening to walk through and enjoy. Our biggest complaint is about much of the staff not seeming to understand or care about customer service at all. Example 1: At the pool bar, if you like daquiris, you never know what you'll get - terrible to great, made differently every time, sometimes wondering what drink it really is. If you want friendliness and service, you'd better be tipping. Example 2: At the buffets, they do the bare minimum and are thrown for a loop by anything unusual. I joined my wife for breakfast 15 minutes after she went, and they didn't seem to understand I might want coffee and water and silverware as well. At a buffet dinner we asked for Diet Cokes. After asking three more times, we finally got them with some attitude near the end of our meal. This place is just okay, and we won't be returning."

"absolutely amazing 1,000 star for this property "

"The room was nice, bathroom area was not appropriate for our family. The shower and toilet had slightly frosted glass doors, with no privacy."

"Best experience ever "

"Overall we enjoyed our stay. I would rate it 4-4.5 out of 5 stars. Staff was friendly enough, sometimes they might come off as dry but it might be a language barrier or cultural difference thing. Food was okay. I liked the local Dominican food best. Big waves which our family loved. "