Heist-op-den-Berg Vacations from ￥231,878

Very friendly staff. They let me check in early and were welcoming and helpful in every interaction.

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Poor quality hotel.

No aircon in the room, window did not open, just a single fan to push warm air around. Itxwas 40 degrees all day so a very uncomfortable night. Bar that everything else was good.

Avoid this hotel unless this is your only option which was ours. There was only one man working, trying to check in, helping customers, answering phones, going to the hotels rooms to check on room conditions. He was doing literally EVERYTHING that came to his way, he was not friendly due to overwhelemed. It took us over an hour to check into the hotel, we were exhausted on waiting, even considered to leave our reservation. Our room was fine, nothing special, but the air conditioning did not work very well. The reason we stayed at this hotel is due to our early flight out of Brussels. The hotel staff told us to go outside and stand in front of the hotel to wait for the shuttle, we arrived 15 mins. early, stood there, but no shuttle. We went back and asked again if the shuttle is coming, another hotel staff said you have to walk to the bus stop where is at the end of the road to catch the shuttle. We immediately ran there, but the airport shuttle left a few minutes earlier than scheduled. The hotel did order a taxi for us, but this ordeal made us late to our flight which we almost missed our flight home. If you ever flown out of Brussel Airport, it's one of the most badly ran and busy airport. The whole ordeal made us so stressed out.