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Reviews of Memory Legends Hotel

3 out of 5
Memory Legends Hotel
3D Tong Duy Tan Street, Hoan Kiem, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 138 reviews" "
Rating 8 - Good. 48 out of 138 reviews" "
Rating 6 - Okay. 12 out of 138 reviews" "
Rating 4 - Poor. 7 out of 138 reviews" "
Rating 2 - Terrible. 4 out of 138 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Garth

Stayed 2 nights in Feb 2024

8/10 Good

Janelle

Traveled with group
Liked: Staff & service
Great hotel for the price. Easy walking distance to anything you need - on a busy street. Staff were fabulous- very friendly, personable, and very accommodating to changes in our schedule. No major complaints other than had a massage and was very light and not very enjoyable.
Stayed 2 nights in Jan 2024

4/10 Poor

Minh

Interesting Getaway!
This hotel is surrounding with lots of local and western restaurants and within walking distance to the famous Ha Noi railway which has the residents so close to the railway!
Stayed 1 night in Oct 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Kim was exceptional! She went beyond to help me in everything I needed! She is the Best! Very friendly/professional and extremely helpful! She was always inquiring if I needed anything So that my stay was a memorable one! And it was! In fact I will be back to the hotel in a week!
Stayed 2 nights in Sep 2023

10/10 Excellent

George

Stayed 6 nights in Jul 2023

2/10 Terrible

Amyn

Stayed 2 nights in Feb 2023

10/10 Excellent

SERGIO FERNANDO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hote
Great hotel for few days. The location is fantastic, is near to the most famous places in Hanoi. The breakfast is good. Wifi is not good
Stayed 3 nights in Oct 2019
Response from Lele&Frog team leader. on Nov 5, 2019
Thank you Sergio for leaving your compliments for us. It is motivation for all of our team to work harder and try our best to improve our service day by day. Thanks again. Hope to host you next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Shower needs improvement.
The room was great, very spacious with balcony. The location was perfect, lots of authentic street food places and it seems that locals go there to eat judging by the number of motorbikes parked there. Only one problem was that the shower had weak pressure and the water was lukewarm.
Stayed 2 nights in Sep 2019
Response from Lele & Frog team on Sep 23, 2019
Thank you so much for your compliments. I am glad to know that you enjoy your stay in our hotel. We are also sorry about shower. We will try our best to solve the problem so that we can get excellent point from you. Thanks again, hope to see you next time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable. No view, but I wasn't expecting one.
Stayed 2 nights in Nov 2017

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
Stayed 3 nights in Mar 2019

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great value and very helpful staff - stored our bags during Sapa trip and allowed us to sleep in a room for more than half the price when arriving back from sleeper train at 5am. Would recommend!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On oasis in the middle of mayhem :)
Great location if you want to be right in the middle of it all. Very busy, amid the hustle and bustle. I think next time I would not stay in this particular neighborhood, now that I've done it once. (And nothing to do with the hotel). Cheers to the hotel staff. Always there to help!!!!!!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wendy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel in perfect location.
We stayed 4 nights the in the junior suite. The hotel is in the perfect location near great street food. It’s close enough to the lake and the Old Quarter to do everything you want to, but far enough away to not be too touristy. The staff were so welcoming and friendly. The steamed airport pick up and drop off we’re seamless and the breakfast was very good. Would definitely stay here on our next trip to Hanoi.
Stayed 4 nights in Mar 2018

10/10 Excellent

Joe, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a very good location
The room was clean, spacey, quiet and very well priced. The hotel sits in a street with lots of restaurants and bars, but it's quiet inside. The staff were extremely helpful, they booked a train for us over the phone and pointed us to the best places in Hanoi.
Stayed 2 nights in Dec 2017

10/10 Excellent

Luke, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and great location
Really nice cute hotel surrounded by great places to eat. Staff were incredibly helpful and looked after our large suitcase for a week whilst we took a motorbike trip up into the mountains. Looking forward to coming back to this hotel and Hanoi!
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay. Good value . Service is always there for you. Apple - you are good in everything . Hope to see you again.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location (in food street), friendly staff, good service. highly recommend this hotel.
Stayed 1 night in Dec 2017

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, amazing staff
I booked a one week stay at Lele & Frog because the price was right, there was free breakfast included, and I liked the location. All of these things are accurate and good reasons to stay, but my experience there was amazing more because of the hotel staff: by turns friendly, helpful, charming, sweet, thoughtful and generous. In particular Ms. Apple and Ms. Viu deserve special mentions for going above and beyond. Returning to the hotel to be greeted by their smiles felt like coming back to a friend's home. Whenever I next return to Hanoi there is no doubt that this is the place I'll stay. To stay anywhere else would feel like I was cheating on my friends.
Stayed 7 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great staff, great location
Great staff, keen to do what they can to help. Breakfast good, all free, a la carte and simple buffet. Stayed 7th floor (highest) and could hear some street noise. Imagine lower floors can get quite noisy. Excellent location on food streets, 15 minute easy walk to Hoam Kiem Lake. Hotel is a little shabby; floor of corridor has some holes, shower needed sealing, walls could do with paining. Shower pressure good. Daily housekeeping. Free bottle of water on arrival.
Stayed 9 nights in Nov 2017

10/10 Excellent

Barry, Melbourne,Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with a big heart.
The Lele and Frog hotel in Hanoi is in a good central location on a street with an excellent variety of eateries.Rooms at the hotel are neat,clean, tidy & quite quiet with a 'phone,'fridge,TV & attached bathroom (all for about $25 per night).A varied breakfast buffet is also included in that price.Most memorable of all were the unfailingly kind,helpful and friendly staff.This hotel also has the sweetest and tastiest Apple in the whole of Hanoi!
Stayed 3 nights in Nov 2017

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, lovely staff!
The LeLe Frog hotel was immediately accomodating and the staff were friendly from the moment we checked in until we left for a halong bay cruise the next day, in constant contact with our rep to ensure we were not forgot about. The room was clean, modern and bright, a real treat after some of the places we have stayed in during our trip and a comfortable mattress and bedding which is always a great bonus. The breakfast was also wonderful with varied options of self service fruits and foods alongside a made to order poached eggs (with toast that I added) and pancakes for my partner, the breakfast even had crispy bacon on offer which we thoroughly enjoyed and did not expect. Would highly recommend this place to anyone as the location is great also and is walking distance to anything you may need in the old quarter.
Stayed 1 night in Nov 2017

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Loved this little boutique hotel! Great location, amazing staff, extremely clean and comfortable room. Yummy breakfast too!
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value..basic clean & adequate.
Was very surprised that it was a converted shophouse. It is smacked in the middle of a local hawker & eating place. So it is a bit noisy. For young tourists, it is perhaps what they want. Straight outside you can sit down & order a Pho Bo...or sit outside a cafe sipping coffee/beer and watch the world go by. The hotel is in a precinct so the taxi cannot drive it...you need to call the hotel boy to come out to help with the luggage. Breakfast is simple but good. Room small but bed is solid & comfortable. TV and Internet worked well. Toilet seat needs fixing as it doesnt stay in the open position. Overall it is very good value for money (about US 35 for 2, with breakfast).
Stayed 3 nights in Oct 2017

10/10 Excellent

peter, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel tucked away in the side streets
Good and clean Great staff I’m coming back !! What more can I say Breakfast was great
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
small room
Front desk area had a terrible toxic odor. Small bedroom They offer free breakfast but I would skip it. Walk around and get some local foods that taste better and cheap
Stayed 1 night in Sep 2017

8/10 Good

Amy Louise

Liked: Cleanliness, staff & service, room comfort
You get what you pay for
Great value for money, however our bathroom door didn't shut properly and was right next to the bed so we had some awkward moments trying to use the toilet on our romantic holiday. The balcony was really nice:)
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel, friendly staff.
This was the 4th hotel have syated in in hanoi, it was by far the best too. Although it is down a road that is not accessible by car and the bikes parked in front of the hotel dont make it easy to get in. It was a quiet stay even though the area itself is buzzing. There are plenty of nice places to eat on the door step too.
Stayed 3 nights in Aug 2017

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff helped with everything
The service was amazing. Staff was extremely friendly and genuine. Staff spoke perfect English. Helped to book our day excursion, cruise, and exit transportation. Gave good recommendation on restaurants and how to navigate to the train station. Made travel very easy. Nothing negative to say!
Stayed 2 nights in Jul 2017

8/10 Good

MR D M

Liked: Cleanliness, staff & service, room comfort
Good choice
Really enjoyed my stay here. Great service, great breakfast, great location. Rooms aren't overwhelming, but it's a budget option in Hanoi. Would recommend.
Stayed 4 nights in Feb 2017

10/10 Excellent

Sika, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Great place to stay, good location with amazing hotel staff. They have a great breakfast cooked to order! The rooms were very spacious and clean too.
Stayed 1 night in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

Sika, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Loved my stay! The staff were all extremely friendly and helpful and spoke very good English. The room was very big and clean! And the breakfast was great and felt endless.
Stayed 1 night in May 2017

10/10 Excellent

Anuraag, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, great location.
Very friendly staff, great location, you can walk to all the sights in the area. The room was big, clean and bright. The breakfast in the morning was delicious. Fully recommended.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shaheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Overall good hotel. Definitely better than most three star hotels and the staff genuinely tried to help us out at every opportunity. In a neat lil alley way along side a bunch of places to eat, a good mix of touristy and local, and beside the train street.

8/10 Good

Paula, Gold Coast, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the edge of the old city
A perfectly fine hotel on the edge of the old city. A warm welcome and very pleasant staff. Room was a little small but we were only staying two nights so not really a problem for us.
Bathroom
Bedroom
Breakfast menu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in middle of old town.
Ben and Thuy were friendly and very helpful. They helped with directions of interest and with arranging our trip to Halong Bay. We would stay here again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, excellent breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Good hotel to stay in. We just found the rooms a little small after staying in higher rated hotels. The staff were very nice and very helpful.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend! Great hotel!
This hotel is great! Situated on a side street with a lot of little eateries, it's about a 15 minute walk from the lake area and a 15 minute walk to the other part of town as well, so great location. The staff is extremely friendly and helpful! When we arrived they welcomed us with coffee/tea and showed us some attractions on a map and gave us recommendations of places to visit and eat. The rooms themselves are modest, but comfortable and clean. We actually had two different rooms during our stay - the wifi in one was great, the other was spotty. But the lobby always has amazing wifi so that's always an option. The breakfast in the morning is also a huge plus - the Pho is quite good, as are the French toast, and coffee/tea and and an array of fruit are always available. Overall: probably the best value, great location, very friendly staff - would highly recommend!

10/10 Excellent

Ben, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with incredible staff.
Spent 5 nights at lele and frog and the staff were all incredibly helpful and kind. The facilities were clean and I really have no complaints about my stay.

8/10 Good

luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at budget prices
Lovely bright and spacious room with modern fittings. Decent breakfast. Friendly staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable central hotel
We enjoyed our stay at this hotel. The property is very clean, the room was comfortable and the staff are welcoming and helpful. The location is in the Old Quarter so central to everything you will need. Our room faced the road and was a little noisy at night time, we were woken by construction noise at 8am. The shower was powerful and hot however the bathroom+toilet door didn't completely shut and was glass with a shower curtain to pull across so lacked privacy.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Staff were excellent. Very friendly and helpful. Even went the extra mile to sit down with us to help us plan our trip and travel between destinations. I highly recommend this hotel

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over & beyond a hotel but exceptional care
The staff here were fabulous! We arrived VERY late at night but reception came up & explained everything. The next day we had to wait until 9pm & they looked after us until the night bus with staying in an area, coffee, using the bathroom. Very kind & caring.

8/10 Good

hans ola rikard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and helpful staff.
Nice big room with balcony away from the traffic. Some noice though from the restaurants in the street. But on the same time a charming street. The staff was really helpful and friendly and I can recaommend a stay here! Excellent value for money.