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"the reception staff are very friendly and attentive"

"Great experience"

"Lovely place."

"Great hotel. Good service"

"This traditional Japanese Inn is thoroughly modern with excellent facilities, rooms, Michelin quality food, and helpful staff. We want to call out ‘Mikki’ who was super kind and helped us with any language barriers we had. The entire restaurant staff was amazing and we are grateful to meet the chef. The onsens were also wonderful. A room here with breakfast and dinner included is an excellent value."

"The staff is very friendly!"

"スタッフの皆さんとても親切で食事もとても良かったです。 また泊まりたいです。"

"The room was clean and large. The food was excellent and the monks were friendly and helpful. The grounds and facility was beautiful. We were blessed with a fresh snowfall to make it even more beautiful. Keep in mind if you go in the winter, even though your room is toasty warm, the halls are not. So any walking to dinner, a ceremony, THE BATHROOM, is all in freezing temperatures and I never got hot water from the tap to wash my hands with. "

"朝ごはんが炊き立てのご飯で美味しく頂きました。"

"Such a beautiful place to stay! The Kaiseki experience and the traditional Japanese setting, we loved it! Staff is very friendly and even helped us to celebrate our daughter’s birthday. Not to mention the amazing views while you are soaking in onsen. "

"This hotel was easily one of the best hotels we stayed in Japan. The hotel rooms have a proper ryokan feel and the hotel staff are the nicest people I have came across in Japan. We didn’t even ask them for a shuttle pick up from our bus stop but a car with a driver was already there They provide free shuttle to and fro Sukurai station which I wish I knew from before. Oh and the views from the rooms are just exquisite. I would recommend this hotel to anyone in a heartbeat. My only regret is that...

"Great place. I highly recommend "