My bag never landed with me. I arrived at the airport and it was gone. I arrived "home" and had nothing with me. Paola provided me with everything. She put together a "first night/day kit" with all possible items I could have required for my stay. She helped me with all burocracy to get my bag back, she called the airport, the airline company, the credit card company. She really made me feel home. She did all possible in order not to make me waste any additional time and...enthusiasm. She has turned a negative experience into an example of helpfuness that I will always remember with joy.
The apartment level honorus Paola's helpfulnes. Beatiful, well equiped, charmly, clean. Could not have had a better stay!
Thanks for everything!