I specifically booked this hotel because it advertised having a hot tub, which I desperately needed after a 9-hour drive to help ease the pain from a foot injury. After checking in, unloading everything from my car’s roof rack, and settling into the room, I headed down to finally relax, only to be told the hot tub was out of service.
The front desk offered me two options: a full refund if I wanted to leave and find another hotel, or a 15% discount to stay. While I appreciate the offer, 15% hardly made up for the inconvenience, especially after a long day on the road. The idea of repacking everything and searching for a new place was overwhelming and simply not feasible in my condition.
To make matters worse, the man at the front desk was incredibly rude, basically telling me to leave if I didn’t like the options. There was no empathy, just attitude.
I will not be staying here again and would not recommend this hotel to anyone expecting the amenities they advertise or even basic customer service.
Also, bathroom was not completely cleaned