「Had a clean room and decent time finding our way in. Was somewhat tricky to find information about how to contact staff/when their hours were but we got along fine. No complaints about the room itself!」
「Had a clean room and decent time finding our way in. Was somewhat tricky to find information about how to contact staff/when their hours were but we got along fine. No complaints about the room itself!」
「The staff went above and beyond to make sure our stay was perfect, this farm is a fabulous escape and more !
The lodge was clean and well equipped and had the added luxury of a hot tub.
We didnt try the axe throwing or the archery but we will be back so who knows」
「The staff went above and beyond to make sure our stay was perfect, this farm is a fabulous escape and more !
The lodge was clean and well equipped and had the added luxury of a hot tub.
We didnt try the axe throwing or the archery but we will be back so who knows」
「Very helpful staff as we had to check in late, easy to reach via phone as well, useful booklet in the room and more info leaflets in the communal space.」
「Very helpful staff as we had to check in late, easy to reach via phone as well, useful booklet in the room and more info leaflets in the communal space.」
「This was our second visit to the lodges and we weren’t disappointed. Room was spotless, good shower and plenty of sockets. The breakfast to go is a bonus and filling. There’s a lovely courtyard which we used to sit out and have supper. If you want a break from the hustle and bustle of a hectic life this is the place to come and unwind. The host was friendly and gave us suggestions of places to visit. Will definitely go back again.」
「This was our second visit to the lodges and we weren’t disappointed. Room was spotless, good shower and plenty of sockets. The breakfast to go is a bonus and filling. There’s a lovely courtyard which we used to sit out and have supper. If you want a break from the hustle and bustle of a hectic life this is the place to come and unwind. The host was friendly and gave us suggestions of places to visit. Will definitely go back again.」
「There was mix up with our room. Got cancelled without us knowing. Phoned to try and cancel but we were told we couldn't get a refund if we did even though it was within the time limit of cancellation. We obviously didn't cancel and rocked up to find the room that they allocated to us was occupied and we needed another room. Luckily there was one available but we had to pay at the time. We eventually go a refund from Expedia for set room. Didn't enjoy the experience. Was made to feel I made the...
「There was mix up with our room. Got cancelled without us knowing. Phoned to try and cancel but we were told we couldn't get a refund if we did even though it was within the time limit of cancellation. We obviously didn't cancel and rocked up to find the room that they allocated to us was occupied and we needed another room. Luckily there was one available but we had to pay at the time. We eventually go a refund from Expedia for set room. Didn't enjoy the experience. Was made to feel I made the...
「Lodge was beautiful in a very quiet secluded wooded area. It was well equipped with everything you need. Hot tub, BBQ and seating area lovely. Very comfortable bed and kitchen had everything you need. Really great stay.」
「Lodge was beautiful in a very quiet secluded wooded area. It was well equipped with everything you need. Hot tub, BBQ and seating area lovely. Very comfortable bed and kitchen had everything you need. Really great stay.」
「We had a lovely last minute break at Chestnut luxury lodge with our dog. It was quiet and relaxing, spotless. Exceptional hospitality and communication from Billy and team, all the wonderful extras coffee pods & tea coffee box and cleaning essentials boxes were great. India loved her break and treats too and the warm welcome. The hot tub was amazing. The lodge was extremely comfortable with everything we needed. We also enjoyed the ice cream and waffles from the visiting catering van on the...
「We had a lovely last minute break at Chestnut luxury lodge with our dog. It was quiet and relaxing, spotless. Exceptional hospitality and communication from Billy and team, all the wonderful extras coffee pods & tea coffee box and cleaning essentials boxes were great. India loved her break and treats too and the warm welcome. The hot tub was amazing. The lodge was extremely comfortable with everything we needed. We also enjoyed the ice cream and waffles from the visiting catering van on the...
「Stay clear! Don’t know when the photos were taken but it’s not like that now!
We arrived at house and knocked door to get access to lodge… no answer! Just a faded note we couldn’t read and guttering falling around front door. Anyway thought we would go to lodge to see if we could find anyone only to find mouldy doors, cracked dirty render, rusty cars in parking area and piles of junk outside every door to lodges! Hence we left and booked a holiday inn which was good!
I’ve asked for a refund...
「Stay clear! Don’t know when the photos were taken but it’s not like that now!
We arrived at house and knocked door to get access to lodge… no answer! Just a faded note we couldn’t read and guttering falling around front door. Anyway thought we would go to lodge to see if we could find anyone only to find mouldy doors, cracked dirty render, rusty cars in parking area and piles of junk outside every door to lodges! Hence we left and booked a holiday inn which was good!
I’ve asked for a refund...
"Although I arrived at the hotel around 9:00 a.m. for a one-night stay, I was able to check in and access my room immediately. Having arrived in London on an overnight flight from Ghana early that morning, I was able to shower, enjoy lunch in the city, and feel refreshed enough to make the most of the afternoon and evening. The Chinese restaurant on the top floor is also excellent; next time, I would love to book a table and try the Peking duck."
"
■とても親切なスタッフさん!
とても親切なスタッフの方々に助けられました!
施設自体は料金相応で少し古さを感じますが、館内は清潔に保たれています。パディントン駅から近く、観光や空港移動の拠点としてとても便利でした。
エレベーターがないため荷物は階段で運ぶ必要がありますが、スタッフの方が私の重いスーツケースを運んでくださり、とても助かりました。
特にモンゴル出身の女性スタッフの方には大変お世話になりました。ロンドンを起点にアイルランドへ旅行する際、本来は短期間のみの対応だったにもかかわらず、2泊も荷物を預かってくださいました。本当に感謝しています。
お話をしている中で、日本とは文化やサービスの考え方が異なるため、日本人旅行者(特に出張者)の中には期待とのギャップから低い評価を付けてしまう方がいることを残念に思っていると伺いました。
確かに、いわゆるフルサービスのホテルを求める方には向かないかもしれません。しかし、「便利な立地」「清潔さ」「手頃な価格」という3つの魅力はしっかり揃っています。その点を理解した上で利用される方には、とても良い宿だと思いますし、ぜひおすすめしたいホテルです。
そして、もし期待と少し違う点があったとしても、スタッフの皆さんは一生懸命対応してくれています。厳しいレビューを書く前に、そのことも少し思い出していただけたら嬉しいです。
■ Kind and Helpful Staff!
To be fair, the hotel is a little dated, which is reflected in the affordable rates, but it is clean and very conveniently located near Paddington Station.
There is no elevator, but the staff kindly helped me carry my heavy suitcase upstairs. I was especially grateful to a Mongolian lady staff member who went above and beyond by storing my luggage for two nights while I was traveling to Ireland. Her kindness made my trip much easier.
This may not be the right hotel if you are looking for a full-service experience. However, if you value a convenient location, cleanliness, and affordability, I would definitely recommend staying here.
The staff work hard and genuinely care about their guests, and I am very thankful for the help I received during my stay."