西部地区 ホテル

「Thank you guys for having me and will richly recommend you guys to all my friends and families. You made my stay felt like home where every staff members are keen to help. But please I suggest u look at your breakfast menu. Breakfasts didn’t taste like breakfast for me. Breakfasts was boring. Food don’t look or presentable enough for me to be excited about to eat. Just so you know am talking about the breakfasts in the apartment, room service. 」

「Yes breakfast was fresh!! 」

「Few staff members can speak English. No reply to emails. Even though my schedule was extended, the room key suddenly stopped working. The restaurant is expensive.」

「セキュリティがしっかりとしていました。Wi-Fiの環境もよくホテル内でしっかりと使えました。ホテルへの質問をしても返信がなかったのが残念でした。」

「Smell of the room was not good light was on and off 」

「It was wonderful to be back in Sierra Leone, and given your hotel's reputation, I was excited to stay here. However, I was surprised to find both the hotel and restaurant rather empty. I was also disappointed that the breakfast menu was almost identical for the entire week, perhaps due to the low occupancy. Other hotels in the city, even with fewer options, make an effort to change the menu daily. I was also surprised to be asked for a card charge at checkout, which is something I have not...

「シャワーヘッドを清掃時にこわしても、そのままで２度もレセプションに修繕をお願いしても何もしてくれず、3度目でようやく対応された。またチェックアウトをお願いしたときも、あとから来たチェックインのお客を優先し、10分程度待たされた。レセプションの対応にがっかりした。」

「The rooms are really clean the sheets have a few stains but you can tell it’s from the dryer staff are nice only issue is reception closes at midnight and if you don’t stock up on water for the night before they leave you will have to wait until morning, or risk going outside at night to find it.」

「Wonderful lodging experience. This will be my go location every time i'm in the country. I highly recommend this location!」

「Housekeeping could be improved - towels provided creamy Breakfast very good Staff very courteous and helpful」

「The room space is spacious and spotless. Smell fresh and welcoming. My only concern is that management leave shampoo and body lotion in the bathroom. 」

「The service was excellent. The rooms are cleaned every day by very attentive staff. Ask for anything - you get it within 5 mins. The Operations Manager Sunil is very pleasant and responds quickly. I would give Sunil and the staff an A . The variety of food at the restaurant was ok. One area for improvement is the gardens around the chalets. At the time we went they were a little unkempt. I think we went in the slow season. This however did not take away from our fun.」

「The room was spotless and good size. Staff were professional and helpful. Everything we needed was provided 」

「Yes good customer service 」