First we were escorted to a room, but then 5 min later they came to tell us this was not our room. We waited 20min for them to finally direct us to the next room. The room did not appear cleaned, the bed sheets had stains, there was no towels or robes in the room like described. When we asked for the towels, we waited 30min but eventually had to walk to the receptions desk and wait for them to bring the towels. The place has some very beautiful views but the service really disappointed me along with the overall cleanliness.