Andaz Delhi - a concept by Hyatt

Very disappointed at the maintenance of this property. It’s very sad as the team is very friendly and welcoming. But the maintenance and cleanliness needs work. As an example the white glasses in the bathroom are all scratched and the paint is scratched off.

Not a great hotel for the price. Rooms are like an old apartment. The staff mentioned that I will get Hyatt world points for the stay but didn't credit them after departure. Calling to claim no one bothered to pick up the phone. I gave up after calling a few times. For Rs. 17,000 per night, you can definitely do better to treat your customers well.

Our stay at the Andaz was fairly disappointing from the start. Our airport pick-up directed us to meet them at a completely different terminal, which we were promptly removed from by security. We then spent 20 minutes trying to contact them/locate them at the original terminal we landed in. The room was comfortable, however not particularly suitable for guests that aren’t couples, as the doors to the bath, shower, and toilet are all see-through. The hotel itself is beautiful, but very large. It would have been nice if someone could have given us a small tour with directions to all the amenities, but we were left to find our own way around. The service at the restaurant we dined in was terrible. Despite arriving during a quiet period, it was extremely difficult to get the server’s attention and when we finally did they would walk away before we had even finished talking. The vegetables we had with our meal were extremely dried out and we were sceptical as to whether they were cooked fresh or taken directly from the display. Lastly, the car we had booked (weeks in advance) to take us back to the airport was not available, so we were presented with a bill for a more expensive car. We understand that it is human to error, and although many of these mistakes/issues were eventually resolved with compliments/upgrades, we felt that the standard should have been better at this type of hotel.