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「Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood.」

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「Arrived and no one was in the lobby or at the desk. We waited a while then finally found someone. A man with huge fake breasts came out, didn't acknowledge us other than asking for ID and credit card. Made no eye contact. Handed us the room key and that was it. Worst customer service we've experienced at a hotel. Also parking on Expedia is listed at $12, but hotel had a handwritten sign saying parking was $15. Definitely staying somewhere else next time we're in area.」

「We had a wonderful stay. The man at the front desk was very friendly during check in and that gave us a pleasant start to our stay. We did not try the paid breakfast but would have loved complimentary coffee in the lobby in the morning. However we did appreciate the free waters each day. Our room was very quiet and clean. The bed was very comfortable and we had great sleeps both nights. (Although the pillows seemed pretty flat - definitely need to double up) The bed being so comfortable...

「It is quiet, clean and in convenient location. Service and hospitality were exceptional」

「Don’t go to this hotel; find somewhere else to stay, please. You have to pay for parking while staying there, and when I arrived, the room didn’t have a remote control for the TV. The staff had to come back to my room several times for about 30 minutes to change the channel on the TV. Then, on the remote, it said Netflix, but you can’t watch it because they were in the process of switching it over. I won’t be going back there; I woke up this morning to find charges on my account. SMH."」

「The room smelled like smoke. It was really bad,」

「Quiet, well maintained property, helpful staff. Ac worked good, hot water was hot and the check out process was quick」

「We liked everything about The Boulevard Inn. The location was excellent. We enjoyed being able to walk to Cary Town as well as several outstanding museums in the area. The Inn is located in the neighborhood of many beautiful older homes which we found to be very interesting as we explored this part of historic Richmond. The staff at the Inn were extremely friendly and helpful providing information about the neighborhood. The breakfast was wonderful as well as unique each day. You could...

「Great breakfast.」

「The property was well maintained and quiet. The breakfast was excellent with staff continually ensuring the area was clean!」

「First of all two other members in our party having different rooms both experienced terrible pre-cleansed room service. One had a dog’s feces, still remaining in the room, and the other had inappropriate stained sheets still on the bed matting after a second request to move. It was still not relieved. That is the first night for their experience the second night of my experience, which is actually more troubling. Was that I encountered someone having the ability to use their hotel room card...

「Lovely place for a memorable staycation. We celebrated an anniversary and ate at Lemaire.」

「I don’t normally leave complaints or negative reviews, but I couldn’t let others book here without knowing what they’re getting into. The property was extremely dirty. The floors in my room appeared not to have been washed before I checked in, and the elevator had trash and debris on the floor throughout my entire stay. The lobby also had a persistent funky odor. My room was disappointing. The furniture was stained, the bed was uncomfortable, and the overall cleanliness left a lot to be...

「My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine.」

「Great location」