Find hotels in Crossens, Liverpool

"Room wasn’t set up for a family and they changed our room last minute, bed was really uncomfortably sore back and couldn’t sleep , shower was no power in it at all , staff looked run off there feet but were lovely, Breakfast wasn’t that hot but it was really busy "

"The property is a beautiful, yet old hotel with a rich history. However, my stay was not great. Front desk staff, if they’re there, act as if you’re an inconvenience - one gentleman was outrightly rude. I had questions about the train and opted to walk to the station and ask instead of risking another unpleasant interaction. Tap in bathroom broken, room not cleaned for the entirety of the stay. Could not reach the hotel by phone or email to let them know of my cancelled flight and late check in. Expedia had to intervene on my behalf and was told they would “try” to not mark me as a no show. Asked for a cab and was told after they sighed they “would try.” Really, really sub par customer service. Would not recommend. "

"Varied choice for breakfast, although hot food was cheap, overcooked and cold on the servery. Rooms were dated and unclean, sleeping on a park bench would have been more comfortable than the bed provided! We arrived late (after 10pm) had to pay for 24 hour parking permit, not listed as a requirment and when asked if we could stay past the 10am check out was told could be arranged at £15 per hour for up to 2 hours! Ammenities such as the pool, sauna, etc were actually closed, (opening hours are between 9am -3pm!) Hotel is in dire need of some maintenance, a lick of paint would do wonders! The old woman on reception was rude and arrogant especially when asking about staying later, but when I pointed out the data breach, giving me a door card in a stapled envelope showing details of a previous guest (name, telephone no, address, email, etc) she wasnt bothered! Shall not be back, ever. My advice, find a better hotel or guest house, nothing grand about this hotel"

"Excellent location to town centre. Lovely modern hotel."

"I love staying here when we visit Liverpool. I can’t fault it, it’s friendly, clean, the rooms are spacious and bathroom too. Breakfast is fabulous, such a variety of hot and cold. The staff are so pleasant and welcoming. "

"Breakfast was lovely however, we were in the Elizabeth Suite which was urgently in need of updating and a good clean. The bed was horrendous, like sleeping on a brick. It would have been nice to have a coffee machine in the bar area for when the bar was closed in the mornings. Be warned, parking in horrendous when its busy. Had to park my vehicle well away from the hotel due to lack of spaces."

"Great hotel. excellent location next to the station and right in the center of everything. Lovely room, good breakfast and friendly helpful staff."

"All good. The room had a bathroom with assistive equipment. Not asked for. Difficult to use. Basin had no cold water to run a toothbrush under. Toilet was lower than normal. A very odd experience"

"Cold shower Lumpy bed Lumpy pillows Paper thin walls A very poor response to my upsetting experience from staff and no comments to try and listern or provide anything to address my concerns as an IHG member"