2/10
We where looking forward to are stay as we have two boys 4&6, they where looking forward to staying in a new hotel and seeing there family.
The reality was very, very different.
The hotel was not at all how it was advertised. The room was in poor condition, with stained pillows, amongst other things.
Generally uncleanliness and smelt very unpleasant.
While we were initially greeted politely, the attitude via email communication was very abrupt and dismissive towards me!!
I was met with rude, abrupt and very dismissive responses.
When I raised my concerns the next day. She was very defensiveness rather than understanding.
I was very calm and respectful. But my concerns where brushed off rather then acknowledged, when I aired my concerns politely via email.
Stating that the overall standard of accommodation fell below even basic expectation. We did not feel comfortable or clean to stay the night, and we had no choice but to leave. For the price I wasn’t expecting luxury, but I expected cleanliness, hygiene and honesty in the way the hotel was portrayed online. I would no recommended this hotel, and urge future guests to Remain to be cautious.
Anna
2025 年 6 月に 1 泊滞在