Cross Iron Mills Mall

This hotel is freshly opened and frankly should not be open yet! We paid $800 to stay one night and found a hotel that although beautifully designed and staffed to the hilt - does not appear to know what it’s doing. The preemptive apology note in our room should’ve been an indication of what was to come! Lack of hot water, power outlets not working, no water to wash your hands in washrooms by the lobby, super slow service at breakfast (35 mins for our order) even though the restaurant had 8 people in it (including us) - it is designed for around 150! Unsupervised (although willing) staff throughout- walking around in circles, and seemingly seeking direction. This needs managing- that’s all - but until the many kinks have been worked out- it’s an absolute cheek for them to charge what they are!

Very expensive but beautiful facility and home. Only issue was arrival and unclear directions. In addition to one of the hot tubs not working. Otherwise a beautiful place.