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"gteat location and big room. Bar in lobby was nice"

"Clean room but bathroom needs some refurbishment, especially around the toilet. Bed was really comfortable, which was surprising as it looked exactly the same type of bed I slept in at The Copthorne Hotel in Newcastle a few weeks ago which was so uncomfortable I ached all over when I got up. I would have mentioned it to the Receptionist on checking out but I wasn't asked. Staff were amazing, helpful and friendly. We were not happy with first room allocated on the 2nd floor, view made it feel like a prison but was re-allocated a room on the 4th with a lovely view of the canal. Breakfast was OK but not very hot - I hate cold mushrooms! Bar pleasant but not very big. We had a drink on the afternoon but it was too busy for us to enjoy a drink after 10.30pm so we didn't bother."

"Clean room, quick check in. Right beside the airport so great location."

"Really good Hotel, very central, very helpful staff, excellent inclusive breakfast. We were not happy with our room, which was noisy from traffic outside .Eventually we changed, albeit at an extra cost. All in all, would recommend"

"All good, quick night at the airport."

"Stayed in executive room, heating stuck on tropical 27 degrees. Asked staff to sort it or move room, they allegedly sorted it whilst we used the lounge. Room was cooler on return but then back to 27 degrees by midnight until check out, hardly any sleep before a long haul flight!! Staff a reception’s attitude was poor all they advised was to email complaint! Still awaiting a response!!!"

"Beds have a hard end on so no good if you are tall."

"Good value hotel that is perfect for that overnight stay before an early flight. Friendly helpful staff and a fair selection of food with other choices nearby."

"Gorgeous hotel. Spa was lovely. And great breakfast"