We loved this property, it was perfect for our family
of four.
Amy Lynn
2025 年 4 月に 2 泊滞在
8/10
Ashleigh
2025 年 3 月に 1 泊滞在
10/10
Matthew
2025 年 3 月に 1 泊滞在
10/10
Patricia
2025 年 3 月に 7 泊滞在
4/10
Me desagrado que me hicieran una retención de dinero adicional a mi tarjeta de crédito en concepto de garantía, superior al pago total por mi estancia. ya que no había esta información previa a mi llegada y me enteré cuando estuve en el hotel haciendo mi check in, sin tener otra opción. Además me hicieron un cobro más de impuestos que tampoco supe que tendría cuando hice mi reserva. Lo cual me parece una terrible experiencia. El hotel y lo que ofrece es bueno, pero no volveré, ya que ese proceso me parece injusto y me parece más molesto que tuve que esperar un día a que me liberaran ese cargo.
URSULA GABRIELA
2025 年 3 月に 1 泊滞在
10/10
Stephano
2025 年 2 月に 1 泊滞在
6/10
Although their website said WiFi for 4 devices we had to fight to get that. Twice it was lost and we had to get new passwords. Asked us to come to the front desk. We were always left wondering if we would have a face cloth or hand towel each day. They would bring us one, but just replace what you take out.
Joie
2025 年 1 月に 9 泊滞在
10/10
We really enjoy staying at El Cid/La Ceiba in Cozumel. Have been staying there since 2001 almost every year. Staff is always friendly and helpful, food is great and the rooms are clean and very comfortable. We have stayed at a few other places throughout the years, but no one else makes us feel like we’re home when we bisit Cozumel.
Carla
2025 年 1 月に 7 泊滞在
4/10
When we went to check in we were told that we were being sent to another hotel because the room we had booked had broken pipes or something (lost in translation). The other hotel was ok but we did not get the ocean view we booked and had to rent another taxi to get to our excursion the next day which we would have just walked to. The staff was nice but it was inconvenient and cost us another ride.