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Reviews of Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

5 out of 5
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive
Lote 006, MZA 002, SM 006, Punta Sam, Zona Costera, Zona Continental, Costa Mujeres, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 722 out of 1419 reviews" "
Rating 8 - Good. 349 out of 1419 reviews" "
Rating 6 - Okay. 171 out of 1419 reviews" "
Rating 4 - Poor. 83 out of 1419 reviews" "
Rating 2 - Terrible. 94 out of 1419 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer E, Cedar Falls

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The exclusive benefits were for only those that bought into the property. Nothing was exclusive for us no top shelf anything that was promised. I paid Twice as much for less . I plane To reach out to Expedia when I get Home
Stayed 7 nights in May 2024

10/10 Excellent

damion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again. The service is outstanding
Stayed 5 nights in May 2024

10/10 Excellent

Britney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. I would recommend making reservations at the restaurants as soon as you arrive, as they tend to book up very quickly!
Stayed 4 nights in May 2024

10/10 Excellent

Tyrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience really relaxing
Stayed 6 nights in May 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

vadim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for family rest with kids
Stayed 6 nights in May 2024

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 4.5/5, wish there were more options for food but overall a great idea to relax enjoy nice beach weather!
Stayed 4 nights in May 2024

8/10 Good

John Gerry

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Sandra

:
Stayed 3 nights in May 2024

8/10 Good

Erna

Stayed 7 nights in Feb 2024

6/10 Okay

Ailyn

Traveled with group, Traveled with family
We love the beach area with lots of coconut trees for a shade, loved the theater too. The restaurants food were ok and the restaurant itself were so hot specially at the Grill no fans, we where placed without air-condition during our dinner and it was so awful, we weren't able to enjoy our dinner at all. Eleven of us in our group noticed staff at the restaurant for dinners always in a rush. It has been every year for the past 5 yrs. coming to Cancun, Isla Majeures, Playa del Carmen the staff always do things above and beyond but the staff in Catalonia Grand they can't deliver what they promise to me did happened 3 times. I did finally give up and said to my group not coming to this brand again Sorry.
Stayed 6 nights in May 2024

10/10 Excellent

Arienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is lovely, you will love it and you can go on TikTok to see more reviews if the hotel
Stayed 7 nights in May 2024

6/10 Okay

Aury

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Some restaurant treat client poorly. (Tao and the grill)
Stayed 7 nights in May 2024

8/10 Good

Rebecca Anne, Milford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

JARROD L, dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Dava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely wonderful. All the staff was extremely helpful and kind. Anything we needed or asked for was brought to our room quickly and I felt very very safe. I’d stay here again 100 times. If you are looking for somewhere to stay for high quality experience I would chose Catalonia .
Stayed 4 nights in May 2024
Response from Social Media Catalonia Hotels and Resorts on May 6, 2024
Thank you so much Alexis, for such wonderful wordsIt is very heartwarming to read such excellent comments concerning your recent stay with us. Our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. Thank you again for your feedback, we will be more than happy to welcome you back soon. Until then, our best regards.

10/10 Excellent

Isabel Cabrera, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Social Media Catalonia Hotels and Resorts on May 6, 2024
Muchas gracias por su preferencia Isabel, Esperamos poder darle la bienvenida de vuelta muy pronto,Hasta entonces, nuestros mejores saludos.

10/10 Excellent

Dinorah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catalonia all inclusive is an excellent family hotel , you get trot like kings and queens this place is a paradise!
Stayed 5 nights in Apr 2024
Response from Social Media Catalonia Hotels and Resorts on May 7, 2024
Thank you very much for taking the time to share your review and such wonderful comments about your experience at Catalonia Grand Costa Mujeres. It is very rewarding to read that you have found every aspect of the service and facilities to your complete satisfaction. We hope you give us the chance to welcome you back soon, Until then, our best regards.

10/10 Excellent

Yessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very clean , lots of play to eat all inclusive, spa
Stayed 4 nights in Apr 2024
Response from Social Media Catalonia Hotels and Resorts on May 6, 2024
Dear Yessica, Thank you very much for taking some of your time to write about your recent experience with us, We would love to welcome you back soonUntil then, our best regards.

8/10 Good

Alona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern design
Stayed 3 nights in Apr 2024
Response from Social Media Catalonia Hotels and Resorts on May 6, 2024
Thank you so much Alona, We would love to welcome you back soon!Until then, our best regards,

10/10 Excellent

Yoexis Hoyos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general is amazing, beautiful and, clean. The staff and services are really good. The restaurants are good, but the best is The Blove. There were some things that I did not like, such as a strange smell throughout the hotel, or at least on the first floor, as if the pipe were broken. The bathrooms do not have an extractor fan. And everything closes at 10pm
Stayed 6 nights in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Benjamin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service the room very comfortable and clean the service was great
Stayed 5 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Ruben, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort and the service I would visit again soon
Stayed 1 night in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Ruben, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Bryan, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Shaelee

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff member was incredibly helpful and attentive. Very friendly. Lots of things to do and places to eat. The beaches were beautiful and clean.
Stayed 4 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Shaelee, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 Okay

Yves

Stayed 3 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Yves, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Min Sub

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 Okay

Caroline

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful hotel with good infrastructure for adults and kids. Drinks were very average, made with low quality alcohol and tons of soda to save on other ingredients. Food was very fresh and delicious. Amazing ceviche on the Peruvian station and the buffet was breathtaking. Looooots of options! Not a lot going on at night, if you are looking for shows etc. Staffing in general was very gentle. Their service was not great although. Staff don’t have good internal communication and if you have any extra needs from customer service, be prepared to get stressed. Other than that, great place for the price.
Stayed 3 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel beautiful with excellent infrastructure for both adults and kids. It's wonderful to know that you enjoyed the fresh and delicious food, especially the amazing ceviche at Siwichi and the extensive buffet options.We appreciate your feedback regarding the drinks, and we will certainly take your comments into consideration as we strive to improve our beverage offerings. Additionally, we apologize for any inconvenience you experienced with our service and internal communication. Rest assured, we will address these issues with our team to ensure a smoother and more efficient guest experience in the future.We're pleased to hear that overall, you had a great experience with us and found our hotel to be a great value. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pleasant experience.
Stayed 7 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Steven, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Lots of inconsistency, drinks, food items, service. Something different almost everytime.
Stayed 6 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hello, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Evanna Juliana

Traveled with partner
Liked: Amenities
Amazing
Stayed 4 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Evanna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 Okay

Anatoliy

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We ordered food from room service and They didn't pick up plates from the hallway for 3 days Food wasn't that good
Stayed 6 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Anatoliy, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Yanira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love tha place, I would go again
Stayed 3 nights in Apr 2024
Response from Social Media Catalonia Hotels and Resorts on Apr 17, 2024
Hello Yanira,Thank you for your preference! It was a pleasure to have been your hosts. Best Regards.

10/10 Excellent

JM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property but has everything you need. Food was very good. Overall excellent spot.
Stayed 4 nights in Apr 2024
Response from Social Media Catalonia Hotels and Resorts on Apr 17, 2024
Hello JM,Thank you for your preference! It was a pleasure to have been your hosts. Best Regards.

10/10 Excellent

Julia

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. Well suited for families without being your typical massive kids resort. I liked that it was walkable with lots of food options. The different vibes at the pools is great because depending on your mood you may want something more upbeat or more chill. One pool hosts the activities and has loud music during the day whereas the other pool is a more relax vibe with no activities. The strip in the centre of the resort is lively and great for the kids at nighy. There is a DJ at night and a different kids activity (face painting etc). The lobby bar has great vibes and service and nice place for adults to grab a drink. Think was our second visit and I wouldn’t hesitate going back a third time.
Stayed 6 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Julia, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Karen Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and spotless. The staff was friendly. The food was excellent easy to make reservations. The pools were wonderful. The beach sand was so soft. A lovely week....
Stayed 7 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Karen, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

2/10 Terrible

Haitham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked by mistake, called to cancel the reservation one minute later, they are still giving me a runaround to cancel without a fee for 5 days so far.
Stayed 4 nights in Apr 2024

10/10 Excellent

Adepoju Solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort!
Stayed 5 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Adepoju, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Irina N

Liked: Property conditions & facilities
It was a pleasure to spend my time with my son at your resort! Nice people working there and good food and drinks! I especially liked the entertainment in the evenings! Much better than many other resorts I visited!
Stayed 4 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Irina, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Oscar

Liked: Staff & service
Bed sheets were stain
Stayed 5 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Oscar, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

2/10 Terrible

Sara

Disliked: Staff & service, property conditions & facilities
The food and staff were terrible at the resort. We felt like we were bothering anyone and everyone for anything we needed service wise. This resort is by no means five stars.
Stayed 7 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Sara, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Adam James, Fairfax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of fun things to do with the family.
Stayed 7 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 29, 2024
Hi Adam, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

2/10 Terrible

Monique

Traveled with family and small children
Liked: Amenities
Overall the facility was a nice. But what lacked was the customer service. I’m not sure where to start but, our rooms were not ready at 3pm, we were told to wait 20 minutes until they were cleaned. Our rooms were never cleaned upon arrival, and not the promised rooms were delivered. We were treated differently than other guests, simple requests were often ignored such as towels for our room.
Stayed 4 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Monique, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Deonna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Resort was clean and the food was amazing! Most all-inclusive resorts sacrifice the quality of their food for the aesthetic, but not the Catalonia. Staffing was so friendly and accommodating!! Would definetly recommend!!!
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Deonna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 Okay

Shaneilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your typical all inclusive, i wish the entertainment was more diverse. Spanish music everywhere all day long. After day one i was bored and ready to go. Not much to do, just hang out by the pool all day long or go to the beach. However, the staff was friendly and super kind, facilities were clean and food was ok.
Stayed 5 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Shaneilia, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 Okay

Felecia Charmaine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort was nice but the availability of the restaurants were awful. They were booked for the entire week and if it wasn’t booked you could only book for 1 person.
Stayed 4 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Felecia, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Vitaliy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Vitaly, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Abhishek, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
This was our 2nd time in this resort ,we love this place ,very nice ,relaxing and good family atmosphere. Highly recommend this place . Rating of 8.2 on Expedia doesn’t t justify its true rating ,I would give this resort ,it’s staff and cleanliness around 9.1 and over .
Stayed 7 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Abhishek, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.