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"Super clean room, shuttle service was very responsive, making restaurant reservations was easy (steakhouse has the best food), lots of free activities on property. Only complaint we were not told we needed close toed shoes for the bike tour so we ended up having to cancel. Also wish they provided shuttle service from airport."

"Resort is a lot of fun and coba is solid even though you don’t have access to the rest of the property without spending more on a bracelet. Room was solid but they didn’t have a king bed so they offered to push our two small beds together (which didn’t happen so we did it ourselves). The mini fridge in the room also wasn’t working so coming back to the room was underwhelming from not having cold drinks in our area. The staff was great and everyone was extremely kind to us and helpful so there are no complaints there. The buffet was good and the drinks were great with a solid selection for both which was nice. "

"This was hands-down the best resort we have ever been to. It was super clean and the staff was extremely caring and friendly! Adan was our concierge and he was awesome! He got us into the restaurants we asked for and continually checked on us. He genuinely wanted us to enjoy our time! We also loved the spa! We did the hydrotherapy and wow!!! Gerard at the spa took us through it and was amazing (because we had no idea what we were doing). He was fantastic! He even made us a wonderful coffee! We just got home today and I absolutely recommend this resort!!! Thank you for a wonderful experience!!!"

"It’s listed as a 5 star but it’s more of a 3 star resort. Food was mediocre at best. After our stay in Princess Yucatán in Sept 2025 (which is a luxury 5 star resort with exquisite food), we were excited for the food and the restaurants, but it was such a let down. Buffets were bad to mediocre. The steakhouse was so terrible. Now saying that, the à la cartes are better quality. The Alux was the best and most delicious food I had there so I would recommend that restaurant. The seafood is good, Maiko was good, the smoked BBQ was good, Brazilian was ok. We also had 2 stomach aches during our stay. Could be attributed to food quality and cleanliness. Oh and nothing is open late. Buffets and room service are closed at 10:30pm. There is a snack bar open till 1am. And breakfast ends at 10:30am. The room was very basic and only had a bed sheet, no comforter. You had to request blankets and they were flannel blankets. You could hear the music from the pool blaring at 11am. So no sleeping in if that’s your thing. Beaches are meh. Lots of seaweed or rocky. I got a bunch of sand flea bites all over my legs (about 40 of them), so bring bug spray. Aside from that the rest is good. Beautiful pools, lots of activities to do in each resort and I still had fun and a great experience. Oh, and the crowd is older so if you wanna party you have to go to the other resorts, mainly Tequila, Coba and La Hacienda. Great place for drinks, pools and activities but not for food. Hope this helps."

"Nice the hotel not in a busy, tourist area. Tony, Norma and Socorro kind, informative and helpful. Drawback, a local market to biy necessary items, snacks helpful. Overall beautiful location Gracias"

"The hotel grounds are quite rundown and many areas are in need of repair: Steps falling apart Concrete on bridges overate pool falling off Roofs with blue tarps Our hotel Our room only has a couple available electrical outlets Our room was poorly lit - terrible lighting Our buffet ran out of food daily - breakfast and lunch Just to name a few things "

"Absolutely amazing!! I had such a good experience for our honeymoon. Everything felt extremely safe. They respected our privacy. The food was amazing and the resort was absolutely beautiful. "

"The staff, accommodations, and amenities were outstanding!"

"Best resort ever!!! Pure luxury. Staff excellent"