「front desk staff are not nice, not kind, the hotel has no car park, I asked front desk a map of the car park, but the girl immediately said no, I am a Japanese and do not know the area, staff should be kind and nice to customer, also when i checked out, other girl did not say thank you, even I told her thank you, this is very unusual in Japan. 」
「We love the ambience and the location. This time, they made a mistake with our meal and gave us the whole meal without charge. We really appreciated this: it's how they handle it when things go wrong that really sets a place apart. 」
「The trip we had was great, the hotel had beautiful grounds and magnificent rooms. What an idyllic location to sit with your loved one and I could not complement the food or the restaurant any more. Staff were helpful and could not do enough to help. Would absolutely visit again.」
「Lovely location by the lock, as soon as we entered the bar area to collect key welcoming environment we made enquiries about the area as considering relocating everyone was so helpful.
Room was comfy n clean perfect for our stay
Food was lovely too.」
「Room was a lovely size.
Couldn’t fault the staff, they were very efficient , polite, friendly & helpful.
Breakfasts were lovely and the meal we had in the pub, was very good, generous portions too. 」
「Room was fantastic, spacious, clean, quiet (apart from a fire alarm but that probably doesn't happen very often) and customer service was exceptional. There was some work being done in the corridor but that did not impact our stay. We were meeting family and exploring the area and found it was close to the major roads. Beds were comfortable and there was plenty of lovely food choices in the pub attached. I would recommend this hotel. 」
「There was lots of parking available. Check in was easy and the receptionist was very helpful in pointing out where our room could be found and where the spa could be accessed near our room. Having three single beds in one room is a really good idea for three adults to share - I went with my two daughters and none of us wanted to share a double bed so three singles in a room was exactly what we needed. The pool area was nice but some of the chairs were broken and the ceiling could do with...
「Helpful & courteous staff made a big impression.
Excellent Supper even on is Sunday night-Grimsby Haddock superb!
No music -relaxing and peaceful dining room .
Outstanding breakfast -great choice & fresh cooked -lovely hostess made the experience one to repeat !
Car parking is plentiful and very convenient straight outside our room ( actually perfect if one had any mobility issues or required safe parking for valuable stock in a van ).」
「I loved my stay here! I was travelling for business. Wish I could stay more often, highly recommend. Super comfy bed, great shower, lovely staff and delicious breakfast with lots of options. 」
"The staff were all very kind and friendly. I am Japanese and my English is not very good, but they treated me with great courtesy. The only thing that concerned me was that the shampoo was not replenished during my stay, though I believe it would have been resolved if I had simply asked."
