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"Because of crazy weather conditions in the south my work travel plans got changed last week. I called Expedia first and they told me to call the hotel. I spoke with someone at the hotel and said I would be in for one night instead of tonight. After a seven minute wait on hold and me calling back Only for the attendant to tell me she forgot I was on hold, she told me she may be adjustment and I would have no problem chipping in on Thursday night instead of Wednesday. I hung up the phone but having dealt with Expedia before and hotels I didn’t feel completely comfortable. I’m not blaming Expedia but I know from a hotel perspective that they’re limited in what they can do when it’s a third-party reservation. But the girl gave me her name and I felt confident that it was OK. Here comes Thursday night after a full day of travel a flat tire along the road a tire alignment and a long day of work I arrive at the hotel only to find out I don’t have a reservation. So now not only have I paid for tonight but now I’m paying for one again. The attendant that was working the desk was horrible. She was rude and even when I told her who I spoke to the day before, she said well you don’t have a reservation. I provided my confirmation number and she said oh that was canceled. I said was a refund refunded she told me she didn’t know but it wasn’t. I understand the cancellation policy but I also understand whether prohibited travel and concessions have to be made"

"Residual "

"They are doing everything on the cheap. They don’t have enough towels and no one seems to be in a hurry to fix the problem. On Saturday we put out towels outside the room, which is what they asked us to do. Apparently they don’t come in the room anymore and no one ever brought us towels. We had to wait till after lunch on Sunday to get a towel to take a shower. Ridiculous!I can’t believe a Hilton property would not have enough towels for the guest. Everything that you asked seem to be very laborious for them to do. I’ve stayed there in the past to visit family, but won’t do it again we’ll find somewhere else. "

" Beautiful rooms good parking great staff"

"It was ok"

"So far the Prado has provided us with very good service. We stayed in this location many times when it was a Drury. The staff is friendly from check in to maintenance. The hotel is clean inside and out, and the parking lot has good lighting. The breakfast has multiple options for hot or cold. The evening meal options are varied and provide options for a quick bite or a light meal. We had an issue with our last stay, which was for a medical procedure, with the air unit and within a couple hours of reporting the problem it was fixed. "

"my one and only place i stay. definitely recommend them. staff always so friendly and be ready to help. rooms always clean. thank you all for always welcoming me! you will see me plenty of times "

"Room want completely clean"

"Property was amazing location is kind of off but besides that the staff and property is great "