クリーブランドのスパのあるリゾート & ホテル

「綺麗なホテルです。従業員も親切です。。」

「Staff was really lovely and friendly and helpful. Room was spotless breakfast was very nice. X」

「What amazing stay here for New Year’s Eve . It was the cutest place, the enormous gorgeous Christmas had me sold it was amazing and made it extra special all the little extras all the decorations. The hosts were so lovely , friendly welcoming and nothing was too much for them . The breakfast was amazing and a great selection. The room was very clean and cosy . I didn’t use the hot tub or swimming pool put the area looked Gorogus and lovely views . The little bar area was lovely touch too . I...

「Staff were kind and friendly. Food was good in the bar but over priced. My room was grubby, the bedding and bathroom were clean but there was dust and dirt on the ledges and windowsills. No shower gel in the bathroom either. I was also above the kitchen there was lots of banging about outside and a constant humming/droning from what sounded like extractor fans. This did stop around 9pm but then started up again at 10pm. It was really quite loud, I could still hear it when I had my headphones...

「We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...

「A beautiful hotel with friendly, helpful staff. Room was very comfortable. Excellent breakfast too.」

「My friend and I had a girlie two night break at this hotel and loved it. When we arrived the receptionist noticed I was using a walking aid and unprompted started looking to change our room to an accessible room eliminating needing to use stairs. We were very touched by his thoughtfulness. It was an upgrade to a suite which was outstanding and it really enhanced our comfort and experience. We had a sitting room (with verandah) which was very comfortable and well equipped with a coffee maker,...

「The room was really warm even after adjusting the thermostat. Price of meals and drinks were fair. The staff great.」