「We love the hotel and location but had a terrible experience on this occasion. Our room was on the top floor next to the exhaust/extractor for the kitchen which was incredibly loud and went on to after 11pm. When we complained about the noise , the staff knew straight away without needing to visit the room what the cause of the noise was . If that is the case, I don’t think they should put customers in the room (8).
We asked to cut our stay to one night and the manager helpfully agreed to...
「We love the hotel and location but had a terrible experience on this occasion. Our room was on the top floor next to the exhaust/extractor for the kitchen which was incredibly loud and went on to after 11pm. When we complained about the noise , the staff knew straight away without needing to visit the room what the cause of the noise was . If that is the case, I don’t think they should put customers in the room (8).
We asked to cut our stay to one night and the manager helpfully agreed to...
David