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"Close to Gora station. We stayed in the Condo, so it was a separate building to go to the Onsen & lobby/lounge area. We enjoyed evening snack and sweets. We couldn't change the room temperature and asked for help from the hotel and came to find out the temperature couldn't be changed so the room was too warm to sleep comfortably. Over all, we enjoyed our stay."

"staff is helpful"

"静かに寝ることが出来た"

"Clean room "

"Great luxury hotel with all useful amenities,amazing onsen and delicious breakfast and dinner and lovely cocktails!"

"Very convenient to the train station.. easily to access coming from Narita or Haneda using the YCAT or train. Breakfast was nice. Staff was very friendly. Lots of store and restaurants around."

"朝食ビュッフェを一番の楽しみにしていました。洋食から海鮮まで幅広くどれも美味しかったです。全種類は制覇出来なかったので、また行きたいです。部屋は駅側でしたが、朝食会場でみなとみらいの景色を眺められたので良かったです。"

"The Onsen is what we came for 10/10. The staff was polite and helpful. The dinner and breakfast buffet was great. Definitely coming back! Mahalo nui loa for the wonderful experience staying here. Mahalo Nui loa Hakone we miss you already!"

"This hotel is perfect if you want A more quiet part of Japan near Tokyo. I'd recommend this hotel for couples and families. Not to much light life around but a lot of fun activities for families. I'd recommend getting a corner room view it's crazy."