チェスナット スプリングス ホテル

「Not quite sure who is to blame but we booked this stay about a week eary through Expedia and paid for one night stay. When we showed up on Tuesday evening to check in, there was no room avaiable. The girl at the front desk tried to find something and seemed like she cared but informed us that they did not have a room for us. She said we needed to contact Expedia to get a refund. We had to get online and find a room about 20 minutes away. It took us about 4 days to get a refund put back on our...

「A male staff when I arrived was not too friendly, and yet supportive when I wanted to call a cab next morning from the hotel. .」

「Liked that there were two restaurants within walking distance」

「There was NO staff. Had an issue with the electronic lock to my room. Called a number and got instant solution. That's why I rated the staff excellent. Spectacular room and amenities. 8 miles from the southern end of Skyline Drive in Shenandoah. Very convenient.」

「Non-smoking room had awful stale cigarette smoke smell. TV remote was missing batteries. Large stains on chair. Bed linens were dirty. Towels were washed but stained. No towel racks in bathroom. Floors were dirty. No hand soap at sink. Bedside table had sticky substance on it. Room location was poor with a lot of highway noise. Hotel exterior was in poor condition with no office or lounge area. No breakfast or coffee. Arrived late, so no other room was available. I only stayed a few hours and...

「Cleanliness and ease of check in」

「We are very grateful for the stay and for all the kind treatment and the beautiful place.」

「It was our second time staying at Grey Pine Lodge. We had a king room on the second floor. Everything was perfect - clean room, comfortable bed, no issues with the door lock like we had on the previous stay.」

「The room was had few problems and that switched us to new room they solved our issue. Great customer service」