Chacala Vacations from ￥133,354

Enjoyed our stay, lovely resort!

The place was nice when we arrived. There was an issue with our room. We did not have electric electricity for about two hours when we arrived. We arrived there at 4 PM and the power was out due to some construction and it was not back on till 6 PM. The staff was pretty good they would follow up. The only thing that I disliked was the pushy sales tactics regarding a presentation that takes about two hours with a breakfast and they try to throw in some perks like a discounted massage. You have to be plain and just tell them no unless you are interested in the presentation besides that the hotel was in good shape. It was very clean. The butler was very good. He would reach out to me a couple times per day. Also, our Jacuzzi was not working for about a day. I did contact them about that and they did send somebody to fix it. It was pretty fast, but I’ve stayed at many five star resorts and never experienced anything like this with the no electricity and then the Jacuzzi not working, but besides that the place is definitely good but I would go back and maybe try another one. The sister resort is maybe a five minute trolley ride and you can see the ocean or be in the ocean, but the beach there is not very nice. It has a lot of rocks.

All around amazing eesort. Great service, great food options, room service, bar service, view, cleanliness, shows, food...all on par. Childcare was fantastic. Highly recommend this resort and we will be visiting again.

Hotel esta hermmoso todo muy bien.10 de 10

Beach is far, get use to be riding hotel transportation or walk