「This was the worst experience I've ever had in my life. We were a group of four and going to stay four nights. However, at check-in, the barely usable card reader (they had only two, but one was broken) rejected all of our credit cards while receptionist never showed his willingness to help, saying these cards reached to the limit of amount (Of course we could use them at another hotel). They didn't accept cash payment. So, we could not even pay cancellation fee they requested at first. Finally,...
「We had issues upon check in because their credit card system was down and it kept telling me my card was being declined (which I knew it couldn't be). The gentlemen who helped me was SO kind and apologetic. He comped our early check in fee and offered us water while we were waiting. He was the kindest person EVER and made the entire experience great. He handled the pressure well and with professionalism!
The rooms were very clean and the cleaning staff were prompt at arriving each day to reset...