「The room was very clean.
It is easily accessible and there are various cafes and restaurants nearby.
I was very happy that the receptionist greeted me in my language.」
「The air conditioner was broken and no cold air came out.
I claimed the problem and the hotel staff checked it, but they said it was "working" and that it was just blowing air, and of course there was no cold air coming out.
I booked this hotel without realizing that it was a non-smoking hotel, so I spent the whole night in a hot, muggy room with a broken air conditioner.
The unbelievable experience continued when the staff double-booked my room and assigned it to another guest, who opened the...