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If you check in at the Hotiday Room Collection - Napoli Sant'Arcangelo, you will be greeted by a very friendly and kind staff member. As you are checking in, you will be presented with an unfriendly list of rules/demands made by the hotel. “Don’t eat or take food into your room . . . this is a hotel, not a residence.” Then, if you are unfortunate, you will go to your room and find tons of little ants crawling all over the floor. The kind staff member will come up to your room, spray the ants, and mop them up. Of course, she won’t be able to remove all of them, and you will use the spray periodically throughout the evening. You will also notice flickering lights in the bathroom and the main room, as well as a sink that does not drain properly. As you check out, you will be greeted by a friendly staff member, but you will come to the conclusion that the Hotiday management just doesn’t care about their guests. Too bad, because Napoli is an amazingly vibrant little town full of passion and character. Be better Hotiday Room Collection . . . Be better!

Although hotel is located up in the hills, the property offers a free shuttle bus from the closest station and the scenery from the hotel was spectacular, so great! Room was very spacious and clean - better than posted pictures in Expedia! I highly recommend and hope to visit there again! Hotel staff also tried to talk us in Japanese so also recommendable to Japanese