Casa Santa Vacations from ￥72,201

The unique thing about the hotel is the helpfulness and dedication of the staff; specifically Dorotea the concierge. Dorotea was dedicated, helpful and provided excellent customer service. She made our stay a very nice one. Breakfast was good. Air conditioning was a problem. The room and the lobby were hot; the staff gave us a stand fan so we can sleep at night.

We enjoyed our all inclusive holiday at Grand Palladium Sicily. We stayed at signature level, but I don't think it's really worth it to pay extra - there is a separate pool for signature level, but we couldn't get a sunbed there due to guests reserving them with towels early in the morning. There is a separate restaurant for breakfast and lunch for signature level, but the main buffet is bigger. I could not fault the setting, cleanliness, and staff, but there are a few negatives to mention: More vegetarian options are needed at all the restaurants, it was quite lacking. There should be dedicated smoking areas instead of smokers allowed to smoke anywhere, as someone stinking out the outside bar with a cigar ruins the enjoyment and atmosphere of those areas. The in-room entertainment is very poor .. only news channels, or paying €7 for a film, and finally the app also doesn't work half the time, which is frustrating as it's needed for looking at menus and making reservations. So, mostly great, but a few things which could be improved. The beach was nice although stoney (but we knew this when booking). The hotel should enforce evicting people from sunbeds left unattended with a towel on for 30 mins so that everyone can have a chance to sit by the pool. There are signs up that say this will happen, but no one is actually doing it.

Really nice stay at the Grand Palladium Sicilia. I will say that some of areas of room could do with updating. Some of the wardrobes had stains on. The food was excellent! A la carte restaurants were all fantastic and there was such a vast amount of choice and variety in the buffet with a different themed cuisine each night. Everyone was exceptionally helpful and the animation team did a brilliant job throughout the day and night. Would highly recommend!

Hotel was in great location for buses and train station. Room was clean and breakfast was good. Staff helpful.