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NH Cartagena Urban Royal

3.5 star property
Hotel with a rooftop terrace, steps from Clock Tower

Choose dates to view prices

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Lunch and dinner served, international cuisine
Exterior
Sports facility
Reception
Located near Bocagrande Beach, NH Cartagena Urban Royal offers a lively getaway with an outdoor pool and rooftop terrace. Guests can enjoy international dishes at the restaurant, drinks at the bar, and WiFi throughout their stay. Previous visitors praise the attentive staff.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • 24/7 front desk
The current price is ￥18,085
￥18,085 total
Oct 14 - Oct 15

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Room options

Check availability for these dates

Tonight

Sep 25 - Sep 26
Check availability for tonight Sep 25 - Sep 26

Tomorrow

Sep 26 - Sep 27
Check availability for tomorrow Sep 26 - Sep 27
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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￥25,597 total
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About the neighborhood

Located in Cartagena Walled City, a neighborhood in Cartagena, NH Cartagena Urban Royal is near a train station. Cartagena's Gold Museum and Caribbean Naval Museum are cultural highlights, and travelers looking to shop may want to visit Mall Plaza El Castillo and Centro Comercial La Serrezuela. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Nuevo Bosque Softball Stadium. Looking to get your feet wet? Snorkeling and windsurfing adventures can be found near the property.
Visit our Cartagena travel guideOpens in a new window
Map
130001, Bolivar, Cartagena, Plaza de los Coches Cr 7# 34-10

What's nearby

  • Clock Tower - 1 min walk - 0.0 km
  • Cartagena de Indias Convention Center - 3 min walk - 0.3 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Walls of Cartagena - 6 min walk - 0.6 km
  • Bocagrande Beach - 20 min walk - 1.7 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪San Valentín Restaurante Bar - ‬2 min walk
  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Donde Fidel - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪The clock pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel near Clock Tower
Cartagena de Indias Convention Center is located near NH Cartagena Urban Royal, which provides a rooftop terrace, laundry facilities, and a bar. The on-site international cuisine restaurant, Restaurante, offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), airport drop-off service (surcharge), and tour/ticket assistance
  • A front-desk safe, a 24-hour front desk, and free newspapers
  • Luggage storage, a banquet hall, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at NH Cartagena Urban Royal offer comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LCD TVs with cable channels
  • Eco-friendly cleaning products, refrigerators, and daily housekeeping

Similar properties

Front of property

Hotel Voilá Centro Histórico

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
9.2 out of 10, Wonderful, 699 reviews
The price is ￥28,048
￥28,048 total
Sep 28 - Sep 29
Hotel Voilá Centro Histórico

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 110000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults, and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 87000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at NH Cartagena Urban Royal?

As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on Oct 14, 2025 start from ￥18,085, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is NH Cartagena Urban Royal pet-friendly?

Yes, NH Cartagena Urban Royal allows cats and dogs (limit 1 total) with a maximum weight of up to 55 lbs per pet. There's a fee of COP 110000 per pet, per night. Service animals are exempt from fees.

How much is parking at NH Cartagena Urban Royal?

NH Cartagena Urban Royal doesn't offer parking.

What time is check-in at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at NH Cartagena Urban Royal?

Check-out is at noon.

Does NH Cartagena Urban Royal provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 87000 per vehicle applies.

Where is NH Cartagena Urban Royal located?

Located in Cartagena Walled City, this hotel is steps from Plaza de los Coches and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

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Reviews

NH Cartagena Urban Royal Reviews

8.2

Very Good

8.6

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 220 out of 498 reviews
Rating 8 - Good. 150 out of 498 reviews
Rating 6 - Okay. 72 out of 498 reviews
Rating 4 - Poor. 29 out of 498 reviews
Rating 2 - Terrible. 27 out of 498 reviews

Reviews

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Shamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool overlooking the city was amazing..
Stayed 6 nights in Jul 2025

8/10 Good

Demilade Osessi

Liked: Cleanliness, staff & service
Had a great stay here. The staff was amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Yarelis

Liked: Staff & service, property conditions & facilities
Un hotel pequeño pero muy tranquilo su personal super amable y la ubicación maravillosa justo en la plaza del reloj, la habitacion mia fue la 225 y el baño estaba tupido y necesitaba limpieza en el area de la ducha, lo demas todo bien
Stayed 3 nights in Aug 2025

10/10 Excellent

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
The stay treated me like family. ALSO The food was excellent 👌 😋 👏 👍 🙌
Stayed 7 nights in Jun 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. Clean room and excellent customer service!
Stayed 2 nights in Jul 2025

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay people were pleasant. Security was GREAT
Stayed 3 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room with a balcony, the view was awesome. The service and the people at the hotel was excellent every body was very knowledgeable and ready to help. The only thing is that the party never stop there was noise every where outside the hotel that can really let you sleep.
Picture taken from our balcony at Plaza del Reloj.
Stayed 5 nights in Jul 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is professional and very helpful. The location is a great and while being in the middle of everything is very safe and secure
Stayed 6 nights in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nh excelente equipo de trabajo
Stayed 3 nights in Jul 2025

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, some few steps away frm Torre del Reloj.
Stayed 1 night in Jun 2025

10/10 Excellent

Todd

Liked: Amenities
Great location
Stayed 2 nights in Apr 2025

10/10 Excellent

miladi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy agradable ,la location es perfecta..la atencion es increible ...solo necesita un poco de mejoras locativas pintura ...
Stayed 2 nights in Jun 2025

10/10 Excellent

Julissa

Liked: Cleanliness, amenities, property conditions & facilities
All personal friendly
Stayed 2 nights in Jun 2025

10/10 Excellent

Astrid

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel right in front clock tower. Confortable rooms with great air conditioning and hot water in the room. Staff were super friendly and always eager to help you. Personally, wasn’t a fan of the breakfast but everything else was great. Would definitely stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

SEMIH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very nice, the breakfast is very delicious, the pool is very well maintained and modern. The rooms are very clean and tidy. The hotel staff is very respectful and educated.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities
Stay here!!! Best location, clean hotel, friendly staff, very secure location: they lock the main doors at night and don’t allow anyone in. They check all ID of any guests. Best staff ever! It felt like a 5 star resort just smaller rooms. The rooftop pool is gorgeous! Breakfast and lunch was also amazing!
Stayed 2 nights in Jun 2025

10/10 Excellent

LUCIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiência

O hotel fica bem na área central, de onde saem muitos passeios, excelente para conhecer o centro histórico, com excelentes restaurantes, perto de tudo. Quarto com bom colchão e travesseiros. Bom café da manhã e restaurante, atendentes muito amáveis e prestativos.
Stayed 3 nights in Apr 2025

10/10 Excellent

JOSE RAMON

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, entre Zona colonial y Getsemaní. Todo te queda cercas
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! I’ve been to Cartagena a few times and stayed at other properties however I decided to take a chance and I am happy I did! It’s so close to everything in the central area. Thank you so much to the staff that made my trip feel welcoming.
Stayed 4 nights in Feb 2025

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time...amazing staff. Great place!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Frensis

Great
Stayed 3 nights in Nov 2024

8/10 Good

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho ruido
Stayed 3 nights in Jun 2025

10/10 Excellent

Ediberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to "Plaza del Reloj. We were upgrade to a balcony room. So we enjoy every show and every moment
Stayed 3 nights in Mar 2025

8/10 Good

Rosilene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo para turismo

Hotel muito bem localizado, na area amuralhada, ao lado do Getsêmani. De frente para a torre do Relógio. Recepção muito atenciosa. Bom café da manhã
Stayed 4 nights in Mar 2025

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