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NH Cartagena Urban Royal

Photo gallery for NH Cartagena Urban Royal

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, free WiFi

Overview of NH Cartagena Urban Royal

NH Cartagena Urban Royal

3.5 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
130001, Bolivar, Cartagena, Plaza de los Coches Cr 7# 34-10

Explore the area

  • Popular LocationClock Tower1 min walk
  • Popular LocationIndia Catalina Monument8 min walk
  • Popular LocationBocagrande Beach17 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)9 min drive

Choose dates to view prices

About this area

Cartagena

NH Cartagena Urban Royal is located in Cartagena Walled City, a neighborhood in Cartagena, and is in the city center and near a train station. Cartagena Fishing Club and Los Pegasos Dock are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Centenary Park and Parque de La Marina. Looking to enjoy an event or a game while in town? See what's happening at Nuevo Bosque Softball Stadium or November 11th Stadium.
Visit our Cartagena travel guideOpens in a new window
Map

What's nearby

  • Clock Tower - 1 min walk
  • Puerta del Reloj - 1 min walk
  • Casa del Marques de Premio Real - 2 min walk
  • India Catalina Monument - 8 min walk
  • Bocagrande Beach - 17 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

Restaurants

  • Restaurante Cafe del Relo – Restaurant offering international cuisine. Serves lunch and dinner daily.

About this property

NH Cartagena Urban Royal

3.5-star Cartagena hotel in Cartagena Walled City with restaurant
A restaurant, an outdoor pool, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a meeting room, and concierge services. All 28 rooms offer free WiFi, refrigerators, and LCD TVs with cable channels. Other amenities available to guests include minibars, hair dryers, and safes.
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily: COP 33904-75311 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 42-inch LCD TV
  • Cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Phone
  • Safe

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Free WiFi
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Air conditioned
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Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 87500 per pet, per stay
Dogs and cats welcome
Up to 55 lbs
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between COP 33904 and COP 75311 per person (approximately)
  • Airport shuttle fee: COP 50000 per vehicle (roundtrip)
  • Pet fee: COP 87500 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, and Diners Club; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 97 out of 254 reviews
5 - Excellent 38%
Rating 4 - Good. 89 out of 254 reviews
4 - Good 35%
Rating 3 - Okay. 38 out of 254 reviews
3 - Okay 15%
Rating 2 - Poor. 13 out of 254 reviews
2 - Poor 5%
Rating 1 - Terrible. 17 out of 254 reviews
1 - Terrible 7%

4.1/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff its just different. This people are the most acomodating people i have ever met.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jun 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome spot to be for business or tourism
I had a great time . The restaurant is extremely underrated and I would recommend eating there . For comfort I would get the room with a view since the standard are too small to move around in. Overall the service was fantastic and they extend the restaurant hours beyond curfew . For the price , comfort and attention the property is 10/10
Stayed 1 night in May 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing! Clean tight rooms! Staff was absolutely amazing! Alejandro was the best host! He took great care of us and made sure we ate and had drinks at all time!! Will for sure return here again! Perfect location and walking distance to everything you need to see and do!
Stayed 3 nights in May 2021

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Apr 2021